FragranceXReviews of fragrancex.com

I did not expect the bottles as I got them Very expensive for the quality sent it I just returned them

Horrid customer experience and buying experience! I purchased what was advertised as "Oscar by Oscar De La Renta" fragrance, a perfume I have been wearing for 25+ years. They had a "limited edition" style bottle listed under the fragrance for a considerately cheaper price, so I went ahead and purchased it. Upon receiving and getting the sprayer started, I immediately noticed this was not my beloved fragrance, so I tried one spray on my skin, and again I said "no this is most definitely not Oscar by Oscar De La Renta's classic fragrance". I looked at the box, there was no indication anywhere stating it was a different fragrance. Soo...Upon some further investigation, I learned the fragrance they sent me was in fact called "Summer Edition", however it didn't state anywhere on the listing on their site, nor on the fragrance box that it was a different perfume. This specific "summer edition" fragrance was listed under Oscar by Oscar De La Renta, so I essentially thought I was getting the classic Oscar in a different limited edition styled bottle. I contacted them by e-mail and was in touch with an individual by the name of Ran, explained that they should have put this perfume on a separate page of it's own as it is an entirely different fragrance, and asked if they could rectify the situation. I just wanted my classic Oscar By Oscar De La Renta as the perfume was mis-advertised. Now when I say rectify, I mean one of two things, send it back to them at no cost and complete refund OR sent me the proper perfume. I was told I would have to send back and they would refund me MINUS the shipping costs!!!! So they essentially wanted me to pay for their mistake of advertising a different fragrance under the one I had clicked on and thought I was getting. There was complete disregard from Ran and completely ignoring the fact that they made a mistake, but no, they refused to assist and act out a proper customer service experience. I have provided screenshots of the perfume they have mis-listed and that I unknowingly selected (squared in red), and you tell me you wouldn't be under the impression your purchasing classic Oscar by Oscar De La Renta. This is the summer edition that no where it was indicated it was a different fragrance. UNBELIVABLE! Send back and charge me for your mistake, GET OUT OF HERE. I have spent THOUSANDS of dollars at this place over the years and this has ever been the one time they messed up, and they couldn't even admit their wrong-doing. I don't recommend fragrancex based on the poor quality of customer service I received. They clearly disregard the customer. All I wanted was my Oscar De La Renta perfume, but instead received this horrid aquatic mess of a perfume. Disappointed, please do not shop at fragrancex!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Note to fragrancex: you keep up that crappy attitude you have towards customers, and you will never last in business. you oughta be ashamed of yourselves, and please don't respond to me telling me you sent the right perfume because YOU DID NOT SEND ME THE RIGHT PERFUME. I have my screenshots. Response to frangrancex's comment: You already told me that and wanted to CHARGE ME shipping fees to return it. IMAGINE having to pay FOR YOUR MISTAKE. WORD YOUR LIMITED EDITIONS THEN PROPERLY INSTEAD OF LISTING THEM UNDER DIFFERENT PERFUMES. Do you actually think every one knows it was a different variant of fragrance? Don't act like you care now when I told you if you didn't rectify your mistake I was gonna blast you guys!!!! My daddy did not raise no fool.

Nunca llegó mi pedido

c'est un faux parfum. mauvaise odeur. pas un bon service client. je n'achèterai jamais sur ce site Faux faux Parfume

I placed and order on the 1st of May, on the website it said my package will be delivered on the 12th of May, its been 2 after after the scheduled date but still nothing, when ask the about my order they told me that they handed over to the courier and I should track using the order number they provided, that order number is showing nothing the tracking page. they don't even respond on social media regarding my issue. TOTAL SCAM!!!! SAVE YOUR MONEY!!!! DON'T BUY FROM FRAGRANCEX

No entregan a Mexico

Be careful. I ordered a product, they took my money and then a few days later I was suddenly refunded with no explanation. In those few days the exchange rate must have changed because I paid £81 and my refund was £77. If this is not a scam then it’s a badly organised company and I would avoid!

Ik bestelde een DKNY parfum ergens begin maart. Ik moest dus begin april betalen. Ik vermeldde dan dat ik mijn levering niet ontvangen had. Ze zouden het oplossen maar nu krijg ik via Klarna dat ik het opnieuw zou moeten bestellen en weer betalen ! Mij niet gezien. Ook hun reclame van 80 % goedkoper klopt ook niet. Dus voor mij is het gedaan met dit bedrijf. Christa