FragranceXReviews of fragrancex.com

Response from FragranceXFeb 10, 2026

Hi Johnathan. Thank you for sharing your honest feedback with us. We appreciate you taking the time to share your thoughts on the fragrance. Longevity can sometimes vary based on skin chemistry, application, and storage, even with authentic products. We understand your expectations given the cost and value your perspective. Your feedback is important to us, and we are always working to ensure FragranceX.com continues to meet customer expectations 💫 Thank you for giving us the opportunity to serve you.

Response from FragranceXJan 26, 2026

Hi Adele! Thank you for sharing your feedback about your order with FragranceX! We are glad to hear everything went well overall, and we truly appreciate you taking the time to leave your thoughts as your feedback helps us continue improving ⭐ Thanks again for choosing us!

Response from FragranceXJan 23, 2026

Hi Singye! We’re sorry for the frustration this situation has caused and truly understand how disappointing delivery delays can be. 📦 At FragranceX.com, the estimated delivery time frame is provided during checkout before an order is placed so customers are aware of shipping expectations for all international orders. We have been using DAIPOST for shipments to Australia with consistently positive results, and we have sent an email with additional tracking details to help clarify the status of your order. We appreciate you sharing your experience and thank you for your patience.

Response from FragranceXJan 22, 2026

Hi there! We sincerely apologize for the inconvenience you experienced with your order. After reviewing the details, we see that the package was marked as delivered by the carrier, but unfortunately you were unable to locate it. We understand how frustrating this situation can be, and while it is a rare occurrence, we truly appreciate your patience with FragranceX.com 📦 Please feel free to reorder at any time, and we would be happy to assist you again.

Response from FragranceXJan 22, 2026

Hi Jimmy! Thank you for taking the time to leave a 3 star rating and for sharing that this is a fragrance you have used for a long time. We appreciate your feedback and value your experience with FragranceX.com. If there is ever anything we can do to improve your future orders or if you would like to share more details, our team is always here to help 💫 Thank you for choosing us, and we hope to serve you again.

Response from FragranceXJan 21, 2026

Hi Thomas! We appreciate you sharing your experience, and we are sorry to hear that the delivery took longer than expected 📦 While we are glad to know the item itself met your expectations, we understand how important timely delivery is and will continue working to improve shipping timelines at FragranceX.com. Thank you for your feedback and for giving us the opportunity to improve!

Response from FragranceXDec 29, 2025

Hello Farhan! Thank you for sharing your experience with FragranceX.com. We understand how concerning it can be not to see recent tracking updates, especially when you are eagerly waiting for your order. Please note that tracking information may take a few business days to update while the package is in transit, particularly during peak shipping periods. Orders are still actively moving even if updates are limited, and most shipments are delivered within the estimated delivery window provided at checkout 🚚 We truly appreciate your patience and encourage you to reach out to our customer service team if you would like us to review your order details more closely. FragranceX.com is always happy to assist and ensure your order reaches you as soon as possible.

Response from FragranceXDec 4, 2025

Hello Kathleen! Thank you for sharing your experience with us! We sincerely apologize for any confusion regarding the currency conversion. Please be assured that we do not have any hidden fees. The 2.75% non sterling transaction fee is applied by your bank, not by us. All transactions on our website are processed in USD and this is clearly stated in our payment section. We truly appreciate your understanding and patience and are glad to hear you are happy with your perfume. If you have any further questions, please feel free to contact us anytime!