FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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MELISSA G.
My order was not shipped when it was alleged. I just finally got my order today from the 29 of September. It was not 3-7. I won’t be using them again.
Response from FragranceXOct 14, 2026
Hi Melissa! We’re sorry your order took longer than expected to arrive. We understand how disappointing it is when delivery times fall short of expectations, and we apologize for the inconvenience. Thank you for sharing your feedback.
Stefanie H.
Never received perfume
Response from FragranceXOct 14, 2026
Hi Stefanie! We’re sorry you haven’t received your perfume. We understand how disappointing this is and would appreciate the opportunity to help. Please contact our customer service team so we can look into your shipment.
Michael Q.
My order was placed on September 29 and it’s now October 13 and I still yet to receive my shipment. I reached out and asked about it and never got any response so I’d have to say that my last order and the experience with that was horrible. I hope to receive my shipment at some point.
Response from FragranceXOct 14, 2026
Hi Michael! We sincerely apologize for the delayed delivery and for not responding to your inquiry. We understand how frustrating this experience must have been. Please contact our customer service team again so we can look into your order and help you with an update.
Constance W.
Placed an order several weeks ago and still haven't received it.
Response from FragranceXOct 14, 2026
Hi Constance! We’re sorry you’re still waiting for your order after several weeks. We understand how frustrating this must be. Please contact our customer service team so we can investigate the delivery status and assist you.
Keith S.
Shipping is a big problem took three weeks for me to receive my order
Response from FragranceXOct 14, 2026
Hi Keith! We’re sorry your order took three weeks to arrive. We understand how disappointing such a lengthy delivery time can be and appreciate you bringing this to our attention.
Douglas E.
I have not received my bottle of Polo yet. More than two weeks. Douglas Ekman
Response from FragranceXOct 14, 2026
Hi Douglas! We’re sorry you haven’t received your order yet. We understand how frustrating it is to wait more than two weeks for a delivery. Please contact our customer service team so we can look into the status of your shipment.
Tai B.
Very Bad experience with delivery issues. FragranceX customer was good, however this situation just left a Bad taste in my mouth.
Response from FragranceXOct 14, 2026
Hi Tai! We’re sorry the delivery issues left you with a disappointing experience. While we’re glad our customer service was helpful, we understand that the overall situation was frustrating. We appreciate your feedback and hope to provide you with a smoother experience in the future.
Glenn S.
Never received my order. I think your company is a scam. I filed a complaint with my credit card company against your company so this is my experience.
Response from FragranceXOct 14, 2026
Hi Glenn! We’re very sorry you haven’t received your order and understand why this has caused concern. We take your feedback seriously and would appreciate the opportunity to review the situation. Please contact our customer service team so we can look into your order.
