FragranceXReviews of fragrancex.com

Response from FragranceXJun 26, 2024

Hola! Lamentamos mucho escuchar sobre las dificultades que has experimentado con tus pedidos. Por favor, ponte en contacto con nuestro equipo de soporte al cliente enviando un correo electrónico a [email protected] con los detalles de tus pedidos. Esto nos permitirá investigar lo sucedido y trabajar para resolverlo lo más pronto posible. Agradecemos tu paciencia y esperamos poder solucionar estos inconvenientes a la mayor brevedad.

Response from FragranceXJun 25, 2024

Hello Hanyahm, We apologize for any inconvenience you have experienced. Our priority is to ensure the security and safety of all transactions made through our website. Please contact our customer service team at 1-888-557-3738 or [email protected] for further assistance and to discuss this matter in more detail. Thank you for your understanding.

Response from FragranceXJun 25, 2024

Hello Samantha, We apologize for the inconvenience you have experienced. According to our records, your order placed on June 12th was canceled on June 18th after we were unable to verify your billing details. One of our support specialists confirmed that the pending authorization would be released within 1-10 business days (excluding weekends and holidays) from the date the order was canceled. This timeframe can vary depending on your financial institution. We can assure you that your card has not been debited for this transaction. For more information, we encourage you to get in touch with your financial institution to get an accurate timeframe of when the pending authorization will disappear. If you have any further concerns, please contact our customer service team at [email protected]. Thank you for your understanding.

Response from FragranceXJun 25, 2024

Hello Fitim, We're very sorry to hear you weren't completely satisfied with your most recent order. We stand by the quality of all the products we sell and can assure you that all our fragrances are 100% authentic and brand-name products, sourced directly from the manufacturers. According to our records, we see that you have been in touch with one of our support specialists via email, who provided you with return instructions for your order. Please feel free to send back the return at your earliest convenience. We will promptly notify you via email once your return has been received and a refund has been credited to your original form of payment. Thank you for your understanding.

Response from FragranceXJun 25, 2024

Hello Ammar, We appreciate you bringing this to our attention. We would love to assist you with your request and make things right for you. Could you please send us an email at [email protected] and reference this review/message as a point of reference? Our team is here to help and ensure your satisfaction. Thank you for your understanding and we look forward to resolving this for you.

Response from FragranceXJun 25, 2024

Hello Jack, We would love to assist you with your request and make things right for you. Could you please send us an email at [email protected] and reference this review/message as a point of reference? Our team is here to help and ensure your satisfaction. Thank you for bringing this to our attention and we look forward to resolving this for you.

Response from FragranceXJun 12, 2024

Dear Sapphire, Thank you for being a loyal customer since 2015. We appreciate your continued support and are sorry to hear about the recent issues with your order. I understand your frustration and sincerely apologize for the confusion and inconvenience caused. According to our records, your order was indeed shipped on 6/5, but it appears it has not yet been physically scanned by DHL, which has led to the delays and conflicting information. We are actively monitoring your shipment to ensure it is not lost and will provide you with updates as soon as we have more information. Your experience is very important to us, and we are committed to resolving this issue promptly. Thank you for your patience and understanding.

Response from FragranceXJun 10, 2024

Hello Donovan, Thank you for taking the time to review our services. We sincerely appreciate your feedback and apologize for any inconvenience you may have experienced. After reviewing your order, we can confirm that it was shipped to the address provided at checkout. Since the package is currently with DPD, we recommend contacting them directly to explore the possibility of rerouting the package to the correct address. Their customer service team should be able to assist you further. If there is anything else we can do to help, please don't hesitate to reach out to us.