FragranceXReviews of fragrancex.com

Most of my brands I like or want is not in stock

I DID NOT RECEIVE MY ORDER????

Are these guys lazy or protecting bad employees? I ordered a fragrance that came broken, rattling around in the box and wrote Catie about the problem while ordering another. The second order came broken, rattling around in the box, just like the first one. She sent me an order form to mail back the broken fragrance bottles for a refund. They had concise instructions for packing so they would not break and securing the order so they would not move and get damaged. WHY DON'T THEY FOLLOW THEIR OWN INSTRUCTIONS???? Twice they did it wrong! After several exchanges with no name for customer service, a Michael said I would be credited my expenditures. Catie had already said weeks earlier I would be credited 1 shipment and receive another order of the fragrance I wanted! Michael said he was glad to serve me. What service? I still have not received the fragrance I ordered and they keep sending badly packaged merchandise and decided to just refund me rather than get rid of the troublesome employees that don't do the job correctly and send my order since they can't do it correctly. I waited to see if both orders had been refunded to my account before rating this service; that is the only reason you receive 2 stars. There was a time when this was my favorite online retail store because it was the only place I could order and pay with a check. Not anymore and service has declined horribly, not just by refusal to accept payment by check as evidenced by the shoddy workmanship in handling 2 orders.

A review and title should not be required fields -- a star rating should suffice...it was 4 stars, now a 2 because I spent extra time typing this...

I didn't see the perfume I usually get, not happy with this new perfume.

No Canoe spray dispenser in stock and it's been over a year ? Shall purchase Canoe cologne elsewhere. No more ! Sincerely, Robert Stewart

In spite of supplying my mobile number when I placed my order, and the passing of that number five(5) times to your Customer Support, I received the shipment 12 days from the day I placed the order. The reason was that SMSA could not reach me to pickup the package, because your Shipping Department put bunch of zeros for a contact number. If I apply simple Management tools, I would ask your Shipping Department NOT to send any shipment without a contact number. Had they sent me an Email asking me for my mobile number, I would have received the package in a fraction of the time it took to receive it.

I had one good experience in the past, but now I had a pretty bad experience. I don´t live in the US so of course I was gonna stay at a hotel and wanted them to deliver the package there. First, they couldn´t process the payment twice and requested more information (obviously the shipping address was specified and it clearly quoted it was a hotel). After sending all the info requested they cancelled my order saying they don´t deliver to hotels. They should definitely make that clear so people don´t waste time.