I returned my item at the start of July for a refund and nearly 3 months later I am still waiting for it. I have received emails from Fragrance X saying the refund is coming but it still hasn't. I am about to give up. I would avoid ordering from them.
Response from FragranceXOct 14, 2024
Hi Sam!
Thank you for your review, and we apologize for the delay. In some cases, we must wait for the return to be received at our facility and inspected before processing the refund. We’ve reviewed your order, and someone from our team will be in touch with you shortly to assist. We appreciate your patience.
RP
Riki P.
I bought club de nuit and montblanc…
I bought club de nuit and montblanc cologne and they are clearly fake , smell does not exceed 2h , club de nuit smells like pine tree terrible smell
Response from FragranceXOct 14, 2024
Hi Riki!
Thank you for your feedback. We want to assure you that all of our products are 100% authentic, and we’re sorry to hear that you weren’t satisfied with your purchase. Please reach out to us at [email protected], and we’ll be happy to provide you with return instructions for a refund.
DC
Dorothy C.
All Fake do not buy from this site far from the genuine article.
The product is not genuine. Brought Annie perfume set. Terrible quality.
Response from FragranceXSep 17, 2024
Hello Dorothy,
Thank you for taking the time to share your feedback. We are sorry to hear that you were not fully satisfied with the Annie perfume set you received. At FragranceX, we guarantee that all of our products are 100% authentic, brand-name fragrances, and we take the quality of our products very seriously.
We’d love the opportunity to make things right for you! Please reach out to us at your earliest convenience at [email protected] so we can assist you further and provide return instructions.
We appreciate your business and look forward to resolving this for you.
RC
Robert C.
I ordered from them 4 times
I ordered from them 4 times. The first time went very smoothly. The second time they asked for a security code that noone has ever asked for ever.. even when spending thousands of dollars. I have never heard of a 6 digit verification code from Mastercard before this. Even capital one had no idea how to get the code. 3rd time the order was canceled because I requested a different ship to. 4th time I used PayPal. They canceled it. Didn't notify me. It wasn't until I checked on status that I saw it's canceled and I haven't even received a refund. This is crazy. I have beg them to order something. I used 2 email addresses when ordering by the way when I decided to use PayPal instead.
Response from FragranceXSep 16, 2024
Hello Robert,
After reviewing your account, it appears that only two orders were placed with us in the last 12 months. One of those orders was successfully completed on July 28th, 2024. However, your second order was canceled and fully refunded on September 9th, 2024. We also sent an email on September 13th, 2024, explaining the reason for this cancellation.
Please feel free to place the order again once the reason for the cancellation has been addressed. Should you need any further assistance, don't hesitate to email us at [email protected].
Thank you for your understanding.
MM
Macdonald M.
I'm very disappointed and I don't think ill be coming back…
I'm very disappointed and I don't think I'll be returning. I bought two colognes on August 29, and the next day I received an email stating that my order was on hold and that I needed to provide a six-digit authorization code. I didn't know what this was, and the bank had no idea either. FragranceX then canceled the order and told me that the money would be refunded to my account within 1-10 days. I don't understand why the refund process takes so long, and it's already the 10th day with no refund yet. Additionally, their communication is poor and seems like AI-generated text. This has been a bad experience, especially since I was considering purchasing from them again, as I have been eyeing their website for a while.
Response from FragranceXSep 16, 2024
Hello Macdonald,
We sincerely apologize for the inconvenience and frustration caused by your recent experience with us. After reviewing your account, our records indicate that a full refund for your order was successfully processed on September 2nd, 2024. We understand that refund processing times can vary depending on your bank, and we regret that it has taken longer than expected.
Regarding the six-digit authorization code, on certain occasions, our billing department requires cardholders to provide additional information from their bank to verify their identity as the legitimate cardholder, which was the case here. We also provided alternative verification methods via email, but since we didn’t hear back from you, the order was ultimately canceled.
We’d love for you to consider placing the order again at your earliest convenience. Should you encounter any issues with future orders, please feel free to email us at [email protected], referencing this complaint, and we’ll do our best to make things right for you!
Thank you for your understanding, and we hope to have the opportunity to serve you again.
CO
Consumer
DO NOT BUY FROM THIS SITE!!
After waiting for over a week, I received my order today. 30ml bottle of Rihanna perfume (obviously not for me) only to find that the lid had been unscrewed/loosened, and bottle filled with liquid that quite clearly isn’t the perfume I ordered.
This company decants cheap dupes into legit bottles, & claims they’re genuine. Money down the drain, shoddy company, if you can’t manage to fulfil a task this easy, I seriously worry what the future might hold for the kids of these staff members. Talk about useless
Response from FragranceXSep 16, 2024
Hello,
We sincerely apologize that you received your fragrance in a damaged condition. This is certainly not the experience we aim to provide.
On September 10th, 2024, we sent you an email requesting additional images, including photos of the packaging, packing materials, and the fragrance itself. Unfortunately, we haven’t received a reply yet. Please feel free to forward us those images at your earliest convenience to [email protected]. We’d love the opportunity to make things right for you!
Thank you for your understanding, and we look forward to resolving this for you.
OL
Olga
I ordered Victoria Secret ( Love is…
I ordered Victoria Secret ( Love is heavenly) perfume. Smell reminds a bit original, but it's different. Also seems they put too much water in it. Smell will last for 40 min - 1hour.
Response from FragranceXSep 16, 2024
Hello Olga,
We’re sorry to hear that you weren’t completely satisfied with the Victoria's Secret (Love is Heavenly) fragrance you received. We want to assure you that all the fragrances we sell are 100% authentic, brand-name products sourced directly from authorized suppliers.
It seems that you didn’t reach out to us to try and resolve this issue before leaving this review, and we would love the opportunity to make things right for you. Please feel free to contact us at [email protected], and we’ll do our best to resolve the situation to your satisfaction.
Thank you for giving us the chance to improve your experience!
EL
Elza
Product never arrived, support unresponsive
I ordered parfumes from this website 32 days ago and this product has not arrived. In tracking details it showed that the product has finally arrived after 32 days and then there are no information about this order anywhere and I'm unable to find it. Post office has no clue as well. I contacted customer support and they have ignored my request. Won't order again and I don't recommend.
Response from FragranceXSep 16, 2024
Hello Elza,
We sincerely apologize for the inconvenience caused by the delay in receiving your order.
Unfortunately, we’ve been unable to locate your order based on the details provided in this review. We would love the opportunity to make things right and ensure that your order is received. Please email us at [email protected], referencing this review, so we can look into this issue immediately and resolve it for you.
Thank you for your patience, and we look forward to assisting you!
