FragranceXReviews of fragrancex.com

Buenas ayúdeme con algo hasta el momento no tengo la devolución de mi dinero de un pedido que no llego y se canceló el número de orden es 65903296 quisiera que me ayuden es la cantidad de 162.40

I recently purchased multiple perfumes and colognes from FragranceX, and I am beyond disappointed! Every single bottle I received either smelled off or lacked the longevity you’d expect from genuine fragrances. It's clear that the products they sell are either expired, mishandled, or outright fake. The scents are weak and fade within an hour, unlike the real deal, which lasts much longer. To make matters worse, the packaging looked tampered with, and the bottles seemed like they had been sitting around for years. This is absolutely unacceptable for anyone expecting high-quality products. I reached out to customer service, but their response was unhelpful and dismissive. They refused to take responsibility and offer any real solution. Do yourself a favor and avoid FragranceX at all costs. If you care about your money and want authentic perfumes, this is NOT the place to buy from. Total waste of money!

Ordered a parcel to Germany, received an absolutely empty box!!! The box was opened and closed with a tape again! After weeks of waiting they said it was my fault that i got this parcel! Rejected my claim! It's incredible! Are you doing video everytime you get your parcel from a currier?! It's not my problem that your shipping company or someone else that you have doing such a terrible things. Lost money more than 180€ and time! Always ordered here but since that case never!! Avoid! One star is too much! Absolutely shocking experience.

Bought 3 perfumes from 2 were fake, Rasasi and Lattafa were fake they smell different from original and last about 30 mins avoid these idiot, Notino are much better never had fakes from them

Worst company ever I ordered Gucci forever now 2 times and payed via PAYPAL the order was cancelled automatically 2 times!!! I called customer service the guy on the phone was Indian I literally asked him for the reason of this and he just hanged up on me!!! Literally worst experience waste of time don’t recommend at all very bad shopping experience and the extremely rude and unprofessional customer support 👎👎👎👎👎👎👎👎

Following my initial rating for Fragrance X online New York based another 1 star rating appears similar event such as mine!Avoid this company at all costs,they ripped me off and like the other customer they wanted photos all sorts of demands to make situation as complicated as possible. Need to look at Walmart USA for example of Customer Care.i lost 80 to 90 US dollars through their stuff up I can afford this loss but many in the world cannot!!!!Anyone doubts my integrity I will forward emails from this company to youWARNING prepared to take a financial loss shop Fragrance X.You will be happy to know that under New York Law you can complain to Federal Agencies iN New York from overseas In my case I have the necessary Digital Footprint and Amex Platinum records so look up site and file official complaint which will be acted upon hopefully this will aid others who were taken for a ride by this unfavourable online company

When I received my items two of the items were damaged/ broken. I contacted the customer service department, which they instructed me to send photos of the damaged items, which I did. They requested a 4th set of photos , which I refused to send. I am a very busy individual. I don’t have the time ,nor the energy to go back and forth sending photos of the items that were damaged upon arrival.( which clearly shows in the 1st three sets of photos sent) After numerous emails exchanges customers service sent me a email stating they were going to give a full refund on one of the items and a partial refund on the second. At that point I didn’t care if they gave me a refund or not. With that being said, I am highly disappointed in the service I received.

I received the cologne completely broken and can was dented in different places. Wasn't shipped in bubble wrap only paper. There were no glass or fragile labels either. They refused to refund my money. Completely unsatisfied!!! I sent pictures and videos of all the items in the box and of the box itself.