FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Audrey M.
I haven’t gotten the merchandise. Was supposed to be delivered last night by 9 pm
Response from FragranceXOct 15, 2026
Hi Audrey! We’re sorry your merchandise did not arrive when expected. We understand how frustrating it is to wait for a package that was scheduled for delivery the previous evening. 📦 Please contact us by email, phone, live chat, or WhatsApp so our team can review the tracking information and help with the next steps.
Som S.
Before and after ordered supposed to received merchandise one wrote less but received after two weeks.
Response from FragranceXOct 15, 2026
Hi Som! We’re sorry your merchandise took around two weeks to arrive, especially when you expected it sooner. We understand how frustrating a delay like this can be and appreciate you sharing your experience. 🚚 Thank you for your patience, and we’ll continue working to provide a better delivery experience.
Otis A.
Package was suppose to arrive on 5 didn’t get it until the 14 it was a gift
Response from FragranceXOct 15, 2026
Hi Otis! We’re sorry your package arrived on October 14 instead of the expected date of October 5, especially since it was intended as a gift. We understand how disappointing that delay must have been. 🎁 Thank you for bringing this to our attention. We appreciate your patience and feedback.
Bee C.
My order took 2 weeks and was poorly packaged one bottle had the top off.
Response from FragranceXOct 15, 2026
Hi Bee! We’re sorry your order took two weeks to arrive and that one of the bottles was not properly secured. We understand how disappointing it is to receive a package in that condition. 📦 Please contact us by email, phone, live chat, or WhatsApp and share photos of the bottle, packaging, shipping label, and packing materials so our team can review the issue and assist you.
Kenneth W. B.
Never received my order
Response from FragranceXOct 14, 2026
Hi Kenneth! We’re very sorry you haven’t received your order. We understand how disappointing this is and would appreciate the opportunity to help. Please contact our customer service team so we can look into the situation.
Norman L.
Still waiting for order to be delivered
Response from FragranceXOct 14, 2026
Hi Norman! We’re sorry your order hasn’t arrived yet. We understand how frustrating it is to wait without receiving your purchase. Please contact our customer service team so we can look into the delivery status and assist you.
Dragan D.
I paid for my perfume two weeks ago and it still hasn't arrived.
Response from FragranceXOct 14, 2026
Hi Dragan! We’re sorry your order has taken so long to arrive. We understand how frustrating it is to wait weeks for a purchase, and we sincerely apologize for the inconvenience. Please contact our customer service team so we can look into the status of your shipment.
Douglas K.
You tricked me into buy eau de toilette instead of the parfum. I am pissed.
Response from FragranceXOct 14, 2026
Hi Douglas! We’re sorry for the frustration and understand how upsetting it is to receive a different concentration than expected. Please contact our customer service team so we can review your order and help clarify the issue.
