FragranceXReviews of fragrancex.com

Ce ne sont pas des parfums originaux. J'ai commandé mon parfum habituel et l'odeur n'est même pas proche de l'original. La bouteille est differente: l'originale est givrée et la leur est complètement transparente!!! Et que dire de la senteur sur ma peau... Ca sent la matante et le parfum ne tient pas... Quel gaspillage $$$.

Three times I've made the poor choice of doing business with this company and every time I have been bamboozled. The prices magically change, you purchase what you think are "testers" and they switch to regular and charge you accordingly. I don't know who's or what tax ranges they call themselves using, but the additional amounts that just appear attached to the orders are always greater than the sales tax where I reside. Free shipping on orders over a certain amount, never happens. They are crooks, short and simple, the numbers do not ever add up. The first 2 times I caught them red handed they gave me a "discount", in other words they took off the theft inflation and charged what they should have in the first place. This third time, a year plus later, they're saying nothing is wrong with the order, I order testers, there was one tester in the final and mailed out package and they charged/over charged for it, along with every item in the order, so of course I am returning the entire order unopened and will never do business with these crooked thieves ever again. Let the buyer beware, their bookkeeping practices are very creative and they bank on people thinking they have made an error and just blow off any discrepancies. This is the third and final time this exact pricing issue has happened, so I know within myself that it is NOT me, period!

I used to love this store! I ordered from them all the time and sung their praises whenever someone complimented me on my perfume. Recently, I purchased just over $40 of samples, and the USPS lost the package. I contacted FrangranceX regarding this, and rather than immediately giving me a refund, they filed a loss report with USPS. Shocker of all shockers, USPS refused to take responsibility, and FrangranceX decided to burn down a loyal customer instead of losing out on $40. So, proceed with caution knowing you might not get what you ordered.

I ordered several items within this month. One of the items was a Cartier perfume, Baiser Vole. I opened the item a few days ago. First of all, the packaging inside the box, the cardboard, was damaged. I sprayed a small amount and the scent was FAR FROM what this perfume smells like. In fact, it smells like a bad imitation of an already cheap perfume. I have been using this very perfume since it came out in 2011. I still have another bottle that I have been using with little left in it, bought at duty free, and the scent of the one Fragrancex sent me is NOWHERE NEAR the scent of this perfume. It is clearly a bad copy that smells nothing like the original. When I wrote to them to be refunded for this, upon returning the item, I was told that I have to pay for the return myself!! So I have to pay to return their bad product AND for any "customs charges" all the way from Stockholm to New York (!) and they told me I would be refunded within "one billing cycle", not immediately... When I insisted they should pay for the return fare, I got an even more arrogant response saying "Please note that we cannot accept your claim that you received an item that is not genuine, we guarantee the quality of our items". This is just unbelievable. I have been buying perfume from this company for a long time now, and this was an absolutely disappointing experience. I have an event and trip coming up for which I bought this perfume, and learned a hard lesson that Fragrancex is no longer a reliable online company. On top of it, their customer care specialists are very unprofessional and unhelpful.

This company is a complete shambles.I would give 0 stars if I could. I have not received my parcel from them due to DPD fault. According to UK law Fragrance X should resend or refund me. They are refusing to do it claiming that DPD delivered correctly. Stay away!!!!

Charged for product then shipped it to wrong address. Won't refund or send to correct address. I will never see product or money! #68564572

Placed order 68558344 on Monday of this week. Used Apple Pay as I frequently do with many websites. It all looked ok but then I received an email to say my order was on hold as my payment type address and bank info didn’t match. Odd. Anyway I deleted my address out and re typed it and then emailed them to ask them to check it for me, as the money had gone from my bank. I received a ticket number, but radio silence since. I spent £48.13. This afternoon I’ve had a credit for £44.96, so that little waste of my time has cost me £3.17. It’s not the amount. It’s the principle. I’ve now unsubscribed from their marketing and won’t be using again, or recommending. I’ll be sticking to Notino or Superdrug. Very poor.

Ordered twice and failed to deliver twice. It ended up costing my $30 for a delivery I never received. Then I was told I should contact DPD to find out what went wrong. I mean what's the point when the product has already been sent back to the USA. What kind of service is that? Never ever order from these guys. Try other reliable companies with systems that make sense.