FragranceX is a scam. Do not buy from them. I placed my order on 28 July 2025, they promised to send an email. I never received an email, haven't received my order, status is order created, they are not responding to my emails and there's no option to cancel after paying.
Response from FragranceXNov 20, 2025
Hi Thobile!
We are very sorry that you feel this way. After reviewing your order, we can confirm that the system sent both the order confirmation and the tracking email on 07 /28. We also see that the package was successfully delivered on 08/ 16.
We hope you enjoyed your purchase and we look forward to continuing to do business with you in the future!
RP
Ronnie P.
Très mauvaise expérience avec FragranceX – service client inacceptable
Bonjour
J’ai passé une commande sur FragranceX, que je n’ai jamais reçue, malgré une soi-disant “preuve de livraison”. D’abord, on m’a dit que le colis avait été livré à un voisin avec signature, puis ils ont changé de version en disant qu’il avait été déposé dans ma boîte aux lettres ("BAL").
Résultat : aucun colis reçu, aucune signature, et personne dans le voisinage n’a rien.
J’ai contacté plusieurs fois leur service client, en expliquant calmement la situation, preuves à l’appui. Malheureusement, on me répond toujours avec des messages automatiques me renvoyant vers le transporteur (DPD), comme si ce n’était plus leur problème.
Je rappelle que j’ai acheté auprès de FragranceX, pas de DPD. C’est au vendeur d’assurer la livraison ou de traiter les litiges, pas au client de courir après le transporteur.
Très déçu par leur manque de professionnalisme et absence de solution concrète. Je déconseille fortement, surtout si vous commandez depuis l’étranger.
Response from FragranceXNov 20, 2025
Hi Ronnie!
Nous sommes vraiment désolés pour le problème rencontré avec la livraison de votre commande. Nous comprenons parfaitement votre frustration et vous remercions de nous avoir signalé la situation.
Dès que nous avons été informés que le colis ne vous avait pas été remis comme indiqué par le transporteur, nous avons immédiatement lancé une investigation auprès de DPD. Pour ce type de situation, nous devons attendre que l’enquête soit entièrement finalisée afin de pouvoir proposer une solution appropriée.
Nous confirmons que l issue a été favorable pour vous et que votre commande a été intégralement remboursée le 08 /27.
Encore une fois nous vous présentons toutes nos excuses pour cet inconvénient et nous espérons sincèrement avoir l occasion de vous offrir une meilleure expérience à l avenir!
PJ
Patrice J.
Do Not Trust Them
Tried to establish a wholesale account with them and they requested photo id, matching credit card, EIN letter, resale number, inside and outside business photos. I've been in purchasing since 2002 from industrial to medical and while some of these request were normal the photo id and EIN letter seemed like way too much.
Response from FragranceXNov 20, 2025
Hi Patrice!
We are very sorry to hear how you felt about the documentation we requested. We understand it may seem like a lot, however these requirements are necessary for us to set up wholesale or dropshipping accounts.
Although it can feel like a hassle, this process is in place to protect you, our company, and the customers who will be receiving our products through your business.
If you have any questions or need further clarification, we will be happy to help!
TJ
Terence Joseph W.
SCAMMED !! Beware
Last week I ordered a bottle of men’s cologne from this company.
I was paying by credit card and the fist time I tried I was unsuccessful then I tried once more and it took my payment ( 68 € and some change ) . A couple of days later the same amount iv already paid for my goods was again taken from my bank .
Iv since tried contacting the company and they sent me an email saying they have never recieved any order from me ???
I am now out of pocket for over 130€ with this company refusing to give my money back despite several attempts by me to explain the situation
My advice would be NEVER EVER use this company as they have scammed me out of my hard earned money and refuse to even investigate the matter
A seriously sketchy company that will not refund any money and will take money from your bank with out authorization.
Terence Joseph West ( Spain )BE AWARE! This company is very good at scamming your bank !!! .. Seems you left a reply to my original review on the 20.11.2025 , I refute what you are saying and totally disagree with your opinion and I stand by my words that you are are ‘ scamming company ‘ and must not be trusted with customers bank details as you were with mine . I recommend strongly as in my review for people to not buy from this company as they will double charge you using your bank details
Response from FragranceXNov 20, 2025
Hi Terence! 😞
We are very sorry for the issue you experienced with the transactions. After reviewing the account, we see that you contacted our customer service team and were informed why you saw a second charge. Two separate orders were placed for the exact same amount on the same date, which created duplicated transactions.
You requested to cancel one of the orders, however at that time both packages had already shipped, which meant we were unable to stop the shipment.
We hope this clarifies the situation and we truly apologize for the frustration it caused. If you have any further questions or need more assistance, please feel free to contact us at [email protected]!
RW
Ron W.
I ordered sospiro Muse and received…
I ordered sospiro Muse and received xerjoff Muse they wouldn't refund or exchange because I threw the shipping box and label away
Response from FragranceXNov 20, 2025
Hi Ron! 😞
We are very sorry about the issue with the order you received. We checked your account and see that you reached out to us and an agent was assisting you.
However, some of the information required to move forward with the claim was not provided, and we unfortunately did not hear back from you.
JR
Jeanne Rachel M.
the true star gold i received and paid…
the true star gold i received and paid is not legit. smells awful
Response from FragranceXNov 20, 2025
Hi Jeanne! 😞
We are very sorry to hear about the issue with your fragrance. We want to assure you that we do not sell knockoffs and have been a trusted online retailer since 2001. We also see that an agent has already advised you on how to proceed with a return so we can assist you further.
If you need any more help, please feel free to reach out to us!
RE
RJ. E J.
Do not order the gift wrap.
Bad Boy Extreme and Guess Gold were an Epic smell for my half a century and a three-year birthday present, but the gift wrap was trash. I would given you five stars but the gift wrap and note was unacceptable.
Response from FragranceXNov 20, 2025
Hi RJ! 😞
Thank you for your feedback. We are happy to hear that the Bad Boy Extreme and Guess Gold were a hit for your birthday celebration. We are however very sorry that the gift wrap and note did not meet your expectations. That is not the experience we want for our customers.
If you ever need help with future orders or have questions about our gift options, we will be glad to assist you!
SM
Smc
Disgusting
Last Christmas I purchased a product from Fragrance x and they lost it, it was delivered to a completely different address and they blamed me.
Last week I ordered an item from them and it was confirmed , after waiting a week I checked my order and it had been cancelled, no information was sent to me and no explanation. I now find that because I complained about them loosing my order I now seem to be banned from Fragrance X.
The moral to my story is don’t complain above this company even when you correct.
Response from FragranceXNov 20, 2025
Hi there! 😞
We are very sorry to hear about the experiences you described. This is absolutely not the service we want our customers to have and we understand how upsetting both situations must have been.
Regarding the previous delivery issue, we always rely on the carriers tracking information to investigate misdeliveries, and we are sorry if the explanation provided at that time did not feel fair.
If you contact us at [email protected], our team will look into this for you and provide a clear explanation and next steps.
We apologize again for the frustration this has caused and we hope we can resolve this for you!
