FragranceX Reviews | Read Customer Reviews of fragrancex.com

FragranceX Reviews | Read Customer Reviews of fragrancex.com

FragranceX reviews

Showing 2,297 reviews with 1 star · Clear filters

Dominique S.
Sep 18, 2025
Bad experience
I was a customer who used to buy last year.This month i went back to buy,and i had a problem.I made a mistake with my adress.(Billing/Shipping)Frangrance X canceled my purchase.i contacted customer service,he told me that there was problem with my adress.Ok than you.i corrected the mistake.I ordered again.He canceled.i called Frangrance x with the wisdom, customer service told me for my bank sent me an alphanumeric code,after i sent this code it.And it play with me.My bank said there is no code for a purchase.This a joke.I contacted again,Frangance x told me to give it an proof adress,bank statement.I sent them.After nothing.In the end Frangrance X blocked my account.I will never buy in this store even if it is online.and i will not let friends ,family and other people have this experience.Thank you. I will have a big perfume store in the future and the customers will be a King an Queen.
Response from FragranceXNov 20, 2025
Hi Dominique! Thank you for taking the time to share this feedback, and we sincerely apologize for the frustrating experience you described. We completely understand how upsetting it is to see your order getting cancelled and refunded. Please know that our validation process is a required security step on both ends to protect customers and our company. We truly hope to have the opportunity to serve you in the future under better circumstances. If you have more questions or need further assistance, please reach us anytime at [email protected]!
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Shanthi A.
Sep 8, 2025
Rude Customer Service
Rude Customer Service - ACE Purchased the item online & received an email that I would need to provide an authorization code. Called you asked for verification (more like interogation) My bank charged me & the customer service informed that due to overseas card not able to proceed hence it needs to be cancelled. Ridiculous answer given. When you cancelled simultaneously you send notification. Simply nothing being forward. Customer speaks very condencending tone. Rude!
Response from FragranceXNov 20, 2025
Hi Shanthi! We are very sorry to hear that the service you received did not meet expectations. This is not the experience we want our customers to have, and we understand how upsetting it is to deal with pending authorizations without receiving an order number or confirmation. Please know that our validation process is a required security step on both ends to protect both our customers and our company. We have been following this procedure for several years, and in most cases the approval code can be obtained quickly with a simple call to your financial institution. This usually allows the order to be released without any delay. We truly hope to have the chance to assist you again in the future under better circumstances. If you have any further questions or need additional help, please contact us anytime at [email protected]!
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customer
Sep 8, 2025
Weird order cancellation xoerience
After placing an order i got an email that i needed to send an authorization code provided by my credit card provider. I called chase and they said they do not do this- the charge has gone through, but the merchant can reach out to them. I relayed this to fragrance x and they cancelled the order told me it could take 10 days to get my money back…. So clearly the charge did go through. No apology, just confirmation the order was cancelled. Spend your money elsewhere and don't waste the time. Companies should not be suggesting different processes than the credit card issuers themselves…. Obviously
Response from FragranceXNov 20, 2025
Hi ! Thank you for taking the time to share this feedback, and we sincerely apologize for the frustrating experience you described. We completely understand how upsetting it is to see pending authorizations without receiving an order number or confirmation. Please know that our validation process is a required security step on both ends to protect customers and our company. We have been following this procedure for several years, and in most cases the approval code can be quickly obtained with a simple call to your financial institution. This usually allows the order to be released without any delay. We truly hope to have the opportunity to serve you in the future under better circumstances. If you have more questions or need further assistance, please reach us anytime at [email protected]!
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Sourav B.
Sep 4, 2025
Fake perfume
Seriously, don't even think about wasting your money on those imitations. You'll regret it the second you try to wear them. The smell vanishes in like, five minutes flat, so it's a total rip-off. Trust me, save yourself the disappointment and shop elsewhere. You deserve the real deal, not some cheap knock-off that's gonna stink.
Response from FragranceXNov 20, 2025
Hi Sourav! 😞 We are very sorry to hear that you were disappointed with your purchase. We want to assure you that we do not sell imitations or knockoffs. We have been a trusted and authentic online fragrance retailer since 2001 and all our products are guaranteed genuine. If you are ever not pleased with an order, you can always contact us so we can review the issue and provide the return instructions if needed. For any further questions or assistance, please email us at [email protected]!
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Jason S.
Aug 26, 2025
They advertise in your local currency…
They advertise in your local currency (£) with great prices and then total your bill in USD, and guess what? When the invoice is sent in local currency, the individual item prices have hiked up!!! After contacting them immediately, I was informed that it's already shipped. What!!! Within an hour....? I don't think so. This is a scam to fleece you of more money, not massive amounts. That's not the point. To return the items, it's at your cost to the USA, so it's a total loss; you may as well keep them. THAT IS THEIR POINT AND INTENTION!!!!! They have lost my business.
Response from FragranceXNov 20, 2025
Hi Jason! Thank you for contacting FragranceX.com! As we are a US based company, please note that all charges and refunds are posted in United States Dollars (USD). For your convenience prices are shown in many currencies on our website, with an estimation total amount. When an order is placed, the charge is processed in USD and your financial institution will then convert it to your native currency. If you have any questions about the exchange rate or exchange rate fees, please contact your bank directly. I hope this helps! In case you need further assistance, please let me know.
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Katrien De C.
Aug 25, 2025
AFZETTERS
2 parfums besteld, NÓÓIT geleverd, zogezegd owv onvolledig adres, wel betalen voor verzendkosten, 1 derde van totale rekening, via klarna. Naar new York gebeld klantendienst, dure grap, blijven bij hun standpunt, dan via klarna klacht, ook geen beterschap. AFZETTERS zijn het, lees nu pas de slechte reviews natuurlijk... Wegblijven van deze bedriegers is mijn boodschap!!!
Response from FragranceXNov 20, 2025
Hi Katrien! 😞 Het spijt ons heel erg om te horen over het probleem met de levering van uw bestelling. Na het nakijken van uw account zien wij dat het adres helaas onvolledig werd opgegeven waardoor het pakket automatisch is teruggestuurd naar de afzender. Volgens ons retourbeleid op de website worden alle retourzendingen die niet het gevolg zijn van een fout van ons bedrijf onderworpen aan een inhouding van de retourkosten en zijn belastingen niet terugbetaalbaar. Wij willen u ook informeren dat uw bestelling gratis verzending had. Wij bevestigen dat het verschuldigde bedrag op 07 /16/ 2025 is terugbetaald. Voor meer informatie of verdere vragen kunt u ons altijd mailen via [email protected]!
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Robert T.
Aug 18, 2025
The shipping service they used returned…
The shipping service they used returned to sender when it got to it's final delivery destination. So I reordered they canceled that order. So I reordered again with a different payment method they charged my card but emailed me saying they won't complete processing without a code from my bank identifying the transaction. I called my bank and they don't know what this company is talking about. There is no code for me to give them. They charged my card. Took my money but refused to package and mail my products because they want some sort of transaction verification code that does not exist. Like what? I thought this was a legit reputable website.
Response from FragranceXNov 20, 2025
Hi Robert! Thank you for taking the time to share this feedback, and we sincerely apologize for the frustrating experience you described. We completely understand how upsetting it is to see pending authorizations without receiving an order number or confirmation. Please know that our validation process is a required security step on both ends to protect customers and our company. We have been following this procedure for several years, and in most cases the approval code can be quickly obtained with a simple call to your financial institution. This usually allows the order to be released without any delay. We truly hope to have the opportunity to serve you in the future under better circumstances. If you have more questions or need further assistance, please reach us anytime at [email protected]!
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Gary M.
Aug 10, 2025
I have ordered dozens, dozens and dozens . Lied to by agents in many aspects
I have ordered dozens, and dozens of mens parfumes, edp, wife's perfumes and used to rapid response and fast delivery. This time i put my order was received july 19 Sat in the warehouse 5 days and at least 3 agents told me leaving today and did not for more days. finally shipped july 24 . I live in Philippines an American disabled veteran with stroke and worse. Been sitting in Singapore airport 5 days each day saying with leave but still sitting there Aug 10, 2025, I have lied to absolutely by agents. Some very rude. Check alll my orders and check my very last one and see the HUGE DISCREPENCY. Terrible service now. No compensation what so ever. Missed birthday gifts . This place needs new management and trained and honest telephone/chat agents. Amazon is mostly all out of their cologne/perfume products because they sell so fast and delivered fast. I am 72 years old check my account. Very terrible experience Thank you.
Response from FragranceXNov 20, 2025
Hi Gary! We are very sorry for the experience you described and truly understand how frustrating this has been, especially after placing so many orders with us over the years. We appreciate your loyalty and it is never our intention for any customer to feel misinformed or unsupported. Although we do our best to ensure every order arrives within the estimated delivery time frame, unforeseen delays can occur in transit with the carrier and unfortunately we have no control over these situations. We also understand how disappointing it was to have this delay impact your birthday gifts. We checked your order and once the parcel was reported as delayed, our team created a reshipment for you as a courtesy. This was later cancelled because the original order was successfully delivered. We deeply apologize for the inconvenience you went through and for the interactions that did not meet our service standards. We truly value your loyalty and hope to continue serving you under much better circumstances moving forward!
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