FragranceXReviews of fragrancex.com

Response from FragranceXNov 19, 2025

Hi Maged! I am truly sorry to hear that you feel this way about the service you received 😔 I do want to kindly clarify that the issue with your order was related to the billing information, which needed to be addressed directly with your bank in order for us to proceed. We understand how frustrating that can be and we are always here to help guide you through the process as best as we can. Thank you for giving us the chance to explain and assist further!

Response from FragranceXNov 19, 2025

Hi Jo! We are truly sorry to hear about the experience you had and understand how frustrating this must have felt 😔 Please rest assured that FragranceX does not sell knock offs or imitations. All our products are one hundred percent genuine, which is why we have been a trusted company selling fragrances online since 2001. For your order, we did accept the return right away. However, before the return was sent back, we advised that return label costs, taxes, and any paid shipping fees are not refundable. This policy applies to all international orders. We also want to clarify that the Dolce and Gabbana item you purchased was a tester. Testers are meant to arrive without a cap or decorative retail box as stated on our site, though in your case a cap was provided as a courtesy. We truly apologize that the situation left you disappointed. If there is anything more we can help with, we are here for you!

Response from FragranceXNov 19, 2025

Hi Irina! We are very sorry to hear about the issue you experienced with your Boss Femme fragrance and understand how disappointing that must be 😔 Please rest assured that all items we carry are authentic, and our warehouse verifies batches to ensure the stock is fresh before shipping. We want every customer to enjoy their fragrance exactly as intended. We are able to process quality related claims within the first thirty days after the product is received. Since your order was from June, it unfortunately falls outside of that claim period, which is why we were unable to take further action. If you have any additional questions or need further assistance, you are welcome to reach out to us anytime at [email protected] 😊

Response from FragranceXNov 19, 2025

Hi Julie! We are very sorry to hear how disappointed you feel about this experience 😔 I do want to clarify that a full refund was granted for your order. The first refund of USD 152.99 was issued on October 31, and we also refunded the additional deductions you questioned for the amount of USD 28.00 on November 4. Regarding return costs, our return policy explains that while we accept returns, a shipping label may be provided at an additional cost depending on the case. If a label is not provided, the return postage is covered by the customer, and we do not refund return shipping fees. We truly apologize for any frustration this caused and appreciate the chance to clarify everything for you. If you need anything else, we are here to help! 😊

Response from FragranceXNov 19, 2025

Hi Elyse! We are very sorry to hear that you feel the Angel fragrance you received was not as expected 😔 Please be assured that we do not sell knock offs or imitations. All our products are authentic, which is why we have been a leading online fragrance company since 2001. We can see that you already contacted our team and were advised to complete a return for a refund. You can also log in to your account and download a return label directly if that is easier for you. If you need any additional help or have questions about the return process, you are welcome to email us at [email protected] 😊

Response from FragranceXOct 31, 2025

Hi Solomon, We’re truly sorry to hear about your experience. Please know that we only sells 100% authentic products; never knockoffs or imitations. We’ve also reached out via email from our customer service account, [email protected], to explain our return options and help resolve this for you. We look forward to continue to serve you in the future.

Response from FragranceXNov 20, 2025

Hi Drew! 😞 Thank you for taking the time to share this feedback, and we sincerely apologize for the frustrating experience you described. We completely understand how upsetting it is to see pending authorizations without receiving an order number or confirmation. Please know that our validation process is a required security step on both ends to protect customers and our company. We have been following this procedure for several years, and in most cases the approval code can be quickly obtained with a simple call to your financial institution. This usually allows the order to be released without any delay. We truly hope to have the opportunity to serve you in the future under better circumstances. If you have more questions or need further assistance, please reach us anytime at [email protected]!

Response from FragranceXNov 20, 2025

Hi Rurumac! 😞 We are very sorry to hear that you feel this way about the product and the service you received. We want to assure you that we do not sell knockoffs or imitations. This is the reason we have been the leading online fragrance store since 2001. We are truly sorry that this particular order was not satisfactory, especially since we see there were no issues with your previous orders. We also see that when you reached out, our agent provided the return instructions so we could issue a refund. If you have any further questions or need additional assistance, please email us anytime a [email protected]!