customer
I purchased a tester of Hei
I purchased a tester of Hei, it does not have the same smell as previously. I have used Hei for 6 yrs.

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customer
I purchased a tester of Hei, it does not have the same smell as previously. I have used Hei for 6 yrs.
kathy
I made two purchases . Also trusted the return if not satisfied , however I have to pay to return, as well if you open the shrink wrap to smell the perfume you can’t return for a credit! When I opened the Clinique aromatics it smelled as if it was old and stale, a definite difference from the fresh products at Belk. Now if you order perfume who is not going to smell it ? My other order Of pherarose was not shrink wrapped, it was ok not quite the Fragrance from my bottle purchased elsewhere , but adequate to keep . Be very sure To know when you order , that the return will cost you sending back as well they dock any free shipping you may have received in a “special deal”. I will not buy fragrance from this source again .
Response from FragranceXNov 14, 2019
Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of. I have emailed you a prepaid return label to send any unwanted items back to us for a full refund. We understand that you need to open the product to sample it. You can still return the item for a full refund. If you have any questions please contact us. We are happy to help!
first time at Fragrance U.
the packaging was insane :( VERY difficult to open - i ordered a perfume sample and the box could have held a loaf of bread. Maybe they could lower the shipping charges and use a padded envelope?
customer
I appreciated a speedy delivery, however, my fragrance did not have the atomizer securely attached to the bottle and the fragrance does not hold for more than an hour on my skin. I worry what I received was somehow tampered with or otherwise illegitimate.
Response from FragranceXNov 14, 2019
Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of. I have emailed you a prepaid return label to send any unwanted items back to us for a full refund. If you have any questions please contact us. We are happy to help!
customer
The fragrance doesn't smell like Halston.
Response from FragranceXNov 14, 2019
In hopes of to turn your experience around, we did issue a full refund back to you. We are truly sorry for this inconvenience and hope you will let us serve you again! Please contact us at [email protected] so we may assist further with this.
BT3
Both of my fragrances smell very alcohol based. I took them to Macy’s to compare and was very disappointed.
Response from FragranceXNov 14, 2019
We only stock products that are 100% authentic and original brand names. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30 day money back guarantee (see our site for details.) If you have any questions please contact us. We are happy to help!
drastegar
received bottle with a broken nozzle, and the refund is happening after returning the bottle!!!
Bob S.
Had a serious logistics / timing problem.