FragranceXReviews of fragrancex.com

Response from FragranceXDec 3, 2025

Hello Shae! Thank you for taking the time to share your experience with us. I am truly sorry for the inconvenience and frustration this situation has caused you 😔. Receiving a damaged item and then facing delays in getting it resolved is absolutely not the experience we want for our customers. Please know that the agent handling your case is still actively working on it, and your situation has now been escalated for further assistance. We understand how important it is for you to return the damaged item and receive your refund, and we are committed to getting this resolved for you as quickly as possible. We will continue to follow up with you directly via email with any updates. Thank you for your patience while we work to make this right!

Response from FragranceXDec 3, 2025

Hello Johnson! Thank you for sharing your experience with us. I am truly sorry for the frustration and inconvenience you went through 😔. Receiving the wrong item and then dealing with miscommunication is never the experience we want our customers to have. Even though we do not have your order details here, please know that this is not the level of service we aim to provide. We genuinely hope you might give us another chance in the future so we can make things right and offer you the smooth experience you deserve. If you ever decide to shop with us again, we would be happy to assist you in any way we can!

Response from FragranceXDec 3, 2025

Hello! Thank you for sharing your feedback. I am very sorry to hear that you feel this way about your recent purchase 😔. We understand how disappointing it can be when an item does not meet your expectations. I want to reassure you that we do not sell imitations or knockoffs. All our products are one hundred percent authentic, which is why we have been in business since 2001 and remain one of the leading online fragrance outlets. We checked your order and see that you purchased a tester. As explained on our site, testers contain the same authentic fragrance as the regular retail version. The difference is that they may arrive in a plain perfume box and sometimes without a cap, which is why they are offered at a more affordable price. We also see that your case is currently being handled. If you would like to return the item, we can gladly request a return label for you. If you have any further questions or need additional assistance, please feel free to reach out. We are here to help!

Response from FragranceXDec 1, 2025

Hi Sukh! We are very sorry for the inconvenience, as this is not the experience we want any customer to have. It appears that an upsell option may have been clicked by mistake during checkout, which would have added a second bottle to the order. Please email us at [email protected] for us to further assist you and make sure everything is resolved for you! 😊

Response from FragranceXNov 29, 2025

Hello Trudy! Thank you for your recent order with FragranceX.com! We received your 1 star review and it is unfortunate you feel this way, especially since we do not see any messages from you requesting tracking updates. Your order was shipped from our warehouse on 11/10/2025 and it is currently in transit with DPD Laser. International shipments usually take between 4 and 12 business days from the ship date, so we kindly ask for a bit more patience while your parcel moves through the final steps. We have resent the original shipping confirmation email that was first sent to you on 11/10 so you have all the general delivery details again. As per tracking link provided, you will see the parcel has arrived to South Africa and cleared customs. Its currently getting transferred to DPD for final delivery. Please rest assured that FragranceX.com is an established and trusted company that has been serving customers since 2001. If you have any other questions or concerns, please reach out to us and we will be happy to assist you!

Response from FragranceXNov 28, 2025

Hello Hasan, We are very sorry for the inconvenience this caused. We understand how frustrating it can be to contact your bank. This process has been in place in our company for more than four years and it is a security verification meant to protect both the customer and the company. We are glad to see that the approval code was obtained and sent and that your order is now in process. If you have any other questions, please email us at [email protected]. Thank you for your understanding!

Response from FragranceXNov 28, 2025

Hello Lina, We sincerely apologize for any confusion regarding the currency used at checkout. As we are a US based company, please note that all charges and refunds are posted in United States Dollars USD. For your convenience, prices are displayed in multiple currencies on our website as an estimated total. However, on the payment section of our site we clearly state that all transactions are processed in USD. Once the order is placed, your financial institution converts the charge to your local currency. If you have any questions about the exchange rate or any fees applied, we recommend contacting your bank directly. I hope this helps! If you need anything else, please email us at [email protected]

Response from FragranceXNov 21, 2025

Hi Tonderai! Thank you for your feedback. As explained in our previous emails since 10/26, we successfully refunded the full amount of your order (USD 64.79) to the card used for purchase. Depending on your bank, refunds can take 1–5 business days to post to your account. We have also advised that if the refund does not appear in your account, your bank or financial institution can assist in locating it. We have confirmation that the refund was successfully processed on our end. If you have any further questions or need assistance, please feel free to email our customer service team at [email protected]. We sincerely apologize for any frustration this has caused and appreciate your past business with FragranceX.com.