I didn't get my full order I received Tommy girl M09A01 and beautiful P55B01. DID NOT RECEIVE ETERNITY M22D01
Response from FragranceXJan 22, 2026
Hi Irene!
We are sorry to hear about your concern and apologize for the inconvenience this has caused.
After reviewing the account, we do not see any prior communication from you regarding a missing item from this order. We want to make sure this is properly addressed and encourage you to reach out to our customer support team so we can review the details and assist you further. FragranceX.com is always happy to help resolve order issues 📦
Note one of our representative is reaching out to you via email.
Thank you for bringing this to our attention, and we look forward to assisting you.
UC
unhappy C.
Wrong item sent
They sent me the wrong item. I'm being told there will be an additional $6.95 USD deduction from the refund, for label usage for returning something even thought it wasn't my fault. Will not be purchasing from here again.
Response from FragranceXJan 21, 2026
Hi there!
We are sorry to hear about your experience and appreciate you bringing this to our attention 📦
After reviewing our records at FragranceX.com, we do not see any prior communication regarding an issue with this order. We would be happy to look into this further and assist you directly. Please contact our customer support team at [email protected]
so we can review the details and help resolve the situation.
Thank you for sharing your feedback, and we hope to have the opportunity to assist you.
MR
Mr R.
Ripped me off
I purchased creed aftershave for a Christmas present for my husband, it was delivered on the 4th December 2025, it cost £360, although it was very expensive, I thought he would love this present, after opening it on Christmas day, the nossle was very flimsy, the box was like paper, he sprayed it, right away he asked where it came from? I told him it was from fragrance x, he knew immediately it was a fake, I agreed with him as there was hardly any smell to it, I became very upset, I decided to contact fragrance x by email, they immediately refused to exchange or refund my money as it had gone over the 30 day rule for refunds or returns, I told them I only realised there was a problem with this aftershave on Christmas day. Also explained that people dont open the box when they receive the item, obviously not knowing it was a fake?
I have received another email today after explaining the above but they do not want to know, I am disgusted by their handling of my complaint
Response from FragranceXJan 19, 2026
Hello William,
Thank you for reaching out and for taking the time to explain your experience.
We understand how disappointing this situation must be, especially given that the item was intended as a Christmas gift.
After carefully reviewing the details provided, we regret to inform you that we are unable to locate this order in our system using the information available. At this time, we are not showing any matching order records associated with FragranceX.com.
To allow us to investigate further, we kindly ask that you provide the order number, the email address used at checkout, and any proof of purchase or confirmation you may have received at the time of ordering. Once this information is received, we will be happy to review the matter more thoroughly.
Please note that FragranceX.com guarantees the authenticity of all products sold on our website. We take any concerns regarding product quality or authenticity very seriously and would like the opportunity to assist once we are able to confirm the order details.
Thank you for your understanding. We look forward to your response so we may assist further.
SO
Steven O.
Terrible company
Ordered something from them and the item was marked delivered and they refuse the refund or reshippment. They are actively fighting my dispute with a delivery confirmation when I have cameras that show no delivery. I will never order from this place again
Response from FragranceXJan 13, 2026
Hi Steven!
We are sorry to hear about your experience and understand how frustrating this situation can be.
According to the tracking information provided by USPS, the order was marked as delivered to the address on file. When a delivery is confirmed by the carrier, FragranceX.com is unable to approve a refund or reshipment as a courtesy 🚚
Since you mentioned having security cameras that show no delivery, we recommend contacting your local post office directly to request an investigation and open a claim. USPS can review the delivery scan and related details to assist further.
We appreciate you sharing your feedback and regret any inconvenience this situation has caused.
US
usman
Never recieved the order.
Another twisting story.
There is no case pending.
Another blatant lie.
I can send you the proof on my PayPal.
Why you never provided me with my order details where according to you I opted an option that you can leave my package outside.
The signatures were wrong.
Nobody was at home.
I was at work?
Who is responsible here.
I provided my audio call recording with dpd.
I provided my work timing proof.
I provided with wrong signature proof.
I asked for one proof and you failed to provide that.
I had collected parcels in the past from collection points and never asked any delivery company or the seller to drop outside.
According to you it was delivered in some bin.
Did I ask that to be done?
Please be reasonable.
I am really disappointed and would never recommend anybody for this overseas purchase.
Pay more to local sellers in uk.
Atleast one will ve a number to contact.
I lost 266 dollar package.
Not a small money.
Those were christmas gifts.
Its an irony that company is still twisting the story.
If you prove that a PayPal case is open as of the time of your reply,I will rest my case.
Its a blatant lie.
I am sorry for this language but I feel belittled with these replies of yours where you are denying all the factual empirical evidence I provided.
You have been unable to consider any of that.
My own name spellings were wrong.
Come on?
Never recieved the order.
Some fake signature with wrong spellings of the name were on the delivery.
First they said when I ordered I asked them to leave the package outside if I am not home.
I never opted for any option.
I requested for a proof for that option and never recieved a reply from them.
I provided all the evidence that I was at work and God knows who signed the parcel with my name spelt wrong.
Fragrance x refused to take the responsibility.
They ruined my xmas gifts
They didnt consider any of my substantiate evidence I provided.
Poor customer service and poor communication.
Dont but from them ever again.
I have proof of all of communication,yet they failed to acknowledge.
Response from FragranceXJan 13, 2026
Hi Usman!
We are truly sorry to hear about this experience and understand how upsetting this situation has been, especially during the holidays.
At this time, we see that an investigation ticket has been opened through PayPal. As a result, all communication and review of the case are being handled directly through that platform, and we are required to continue all correspondence there 🚚
We regret the frustration this has caused and appreciate you sharing your feedback about your experience with FragranceX.com.
TH
Tuan H.
Not a trustworthy discounter.
I ordered six fragrance bottles from FragranceX and only received four. The box arrived with no packing slip, and two items were clearly missing.
When I contacted customer service, they kept insisting their internal system showed all six items were shipped and made me feel like I was being accused of lying even though I am a returning customer. Instead of addressing what was actually delivered, they relied only on internal records and refused to take responsibility.
A trustworthy company should be able to resolve a simple missing-items issue, especially for a small amount like around $50, quickly and professionally. Instead, I had no choice but to dispute the charge through my bank.
FragranceX is not trustworthy. I strongly recommend using more reliable alternatives such as AuraFragrance, FragranceNet, or MaxAroma. If you have no choice but have to shop here, avoid placing expensive orders. Because if something goes missing, do not expect a refund or replacement.
Response from FragranceXDec 31, 2025
Hello Tuan!
We sincerely apologize for the inconvenience you experienced with your recent order 📦. We understand how frustrating it can be to receive an incomplete shipment and not have the matter resolved promptly.
Please be assured that our team is reviewing your case thoroughly and will follow up with you directly via email to ensure a proper resolution. At FragranceX.com, we always strive to provide professional and reliable service to all our customers.
Thank you for your patience and understanding.
GA
Gary
Ordered CK One 6.1 Oz as an xmas gift - got maybe 4 ounces
Ordered CK One 6.1 Oz as an xmas gift. When it was opened, we noticed bottle was missing about 2 ounces - seemed used. Contacted FragrancX (lack of) customer support. After sending pictures and several emails, they said they wouldn't refund anything and had to keep it.
Response from FragranceXDec 31, 2025
Hello Gary!
We sincerely apologize for the issue with your CK One 6.6 oz order.
We see that a support ticket was opened regarding this matter, but we have not been able to continue processing the claim because some of the images requested for the claim are missing.
Please reply to the email you received with the missing images so we can move forward and resolve this issue as quickly as possible.
We truly appreciate your patience and understanding.
MM
Matthew M.
Death by spam email
Honestly, what is wrong with this company? I sign up, the email barrage is constant, unrelenting spam. Do you think people will buy from you, if you annoy them with CONSTANT spam.
Response from FragranceXDec 29, 2025
Hi Matthew!
Thank you for sharing your feedback with FragranceX.com. We are truly sorry to hear about your experience with our emails and understand how frustrating it can feel to receive messages more often than expected.
We never want our communications to feel overwhelming. Our intention is to keep customers informed about offers and updates, not to cause annoyance. You can easily manage your email preferences or unsubscribe at any time using the link included at the bottom of our emails, and this will immediately stop future messages ✨
We appreciate you taking the time to let us know how you feel, as feedback like this helps FragranceX.com improve the experience for all customers. If there is anything else we can assist you with, please do not hesitate to reach out!
