FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Russell G.
Placed order 2 weeks ago and still have not recieved my order.
Response from FragranceXOct 13, 2026
Hi Russell! Thank you for your feedback. We’re sorry that you’re still waiting for your order after two weeks. We understand how frustrating this delay must be. Please contact our customer service team so we can review the tracking information and help you with the next steps. We sincerely apologize for the inconvenience.
Zachary S.
Bottle was damaged in transit asked for refund and only offer a partial one Not happy
Response from FragranceXOct 13, 2026
Hi Zachary! Thank you for bringing this to our attention. We’re sorry that your bottle arrived damaged and that the refund offered did not meet your expectations. We understand how disappointing this experience must be. Please contact our customer service team with photos of the damaged item, shipping box, and packaging materials so we can review the issue and assist you further. We apologize for the inconvenience.
MARY C S.
The White diamonds scent has changed it's not the original. I've been wearing it for years it's not the same but I will continue to order different perfumes.
Response from FragranceXOct 12, 2026
Hi Mary! Thank you for your feedback! We're sorry to hear that the scent of White Diamonds seems different from what you remember, especially after wearing it for so many years. Fragrances can sometimes smell different due to reformulations or changes in how the scent develops over time. We appreciate your continued trust and would be happy to have our customer service team look into your concerns. Thank you for giving us the opportunity to assist you!
Norman H.
I have not received my last order
Response from FragranceXOct 12, 2026
Hi Norman! Thank you for bringing this to our attention! We're truly sorry to hear that you haven't received your latest order. We understand how frustrating it is to wait for a delivery that hasn't arrived. Please contact our customer service team with your order details so we can review the shipment and assist you further. We appreciate your patience and the opportunity to help resolve this!
Jerry H.
Well I think the cologne is a water down product. It does not stay on my as long as the real stuff I buy at the stores. I will not buy from your site again. Thanks
Response from FragranceXOct 2, 2026
Hi Jerry! Thank you for sharing your honest feedback with us. 💫 We’re sorry to hear that the fragrance did not perform as you expected in terms of longevity. Fragrance performance can vary depending on the individual and application, but we understand how disappointing it is when a scent does not last as long as you hoped. We appreciate you giving Fragrance.com a try and taking the time to share your experience.
Ruth
My item hasn't arrived yet so no comment there. I visited the site and paid the requested amount in Sterling. yes in sterling but when reviewing my statement there is a charge and additional charge for exchange rates. IF it were stated well it must been pretty small. However they advertised in STERLING and that should be that. I will not return on principle.
Response from FragranceXSep 14, 2026
Hi Ruth! Thank you for taking the time to share your feedback. We’re sorry for the confusion and frustration regarding the amount reflected on your statement. When an order is processed in a currency different from the currency of your card or bank account, your financial institution may apply its own foreign currency conversion or exchange rate, which can result in an additional amount appearing on the statement. We understand your concern, and we appreciate you bringing this to our attention. We hope we can have the opportunity to provide you with a better experience in the future.
Gerald G.
WARNING !!! I ordered 3 bottles with total of $172 because fragrancex said free shipping over $49. I just had $25 taken out of my acct for shipping. Shows recurring pymt. Called and put a stop to it. BE CAREFUL EVERYONE !! Now I need to go to the trouble of going to talk to my bank in the morning.
Response from FragranceXSep 8, 2026
Hi Gerald! Thank you for bringing this to our attention! We’re sorry for the concern regarding the shipping charge. Please contact FragranceX.com Customer Service so we can review the transaction and clarify the charge for you as we do not have a charge or service for USD 25. 📦 We appreciate the opportunity to address your concerns!
Lilly
I ordered a fragrance to be shipped to the UK. When I took the perfume out of the shipping packaging, it was clear to see that the perfume box was opened, sealing stickers on the sides were cut, and the bottle lid smelt like the perfume has been sprayed. I contacted customer service and sent them photos. The reply I got was that it does look like the stickers were opened but that doesn’t mean the perfume has been used.. no other solution such as a replacement or a partial refund was offered. I will keep the perfume as sending it back to the US is too much hassle , but I won’t purchase again.
Response from FragranceXSep 8, 2026
Hi Lilly! Thank you for taking the time to share your detailed feedback with us! We’re sorry to hear about the condition of the fragrance packaging and understand your disappointment. We appreciate you providing photos to our Customer Service team, and we’re sorry that the resolution did not meet your expectations. We value your feedback and appreciate the opportunity to improve your experience with FragranceX.com.
