FragranceX Reviews | Read Customer Reviews of fragrancex.com

FragranceX Reviews | Read Customer Reviews of fragrancex.com

FragranceX reviews

Showing 2,297 reviews with 1 star · Clear filters

Linda H.
Jan 26, 2026
I ordered some light blue cologne by…
I ordered some light blue cologne by solace and have never received it but my credit card was charged
Response from FragranceXJan 27, 2026
Hi Linda! We’re very sorry for the confusion and understand how concerning this situation can be. After reviewing the order details, we see that the shipping address provided at checkout was a resort location. According to the carrier tracking, the package was successfully delivered on 01/20/2026 to the reception at that address 📦 We recommend checking directly with the resort’s front desk or package handling area, as they often receive deliveries on behalf of guests. If you’re still unable to locate the package, please reach out to our customer service team so we can further assist you. Everyone at FragranceX.com truly appreciates your understanding and is here to help.
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Jenny S.
Jan 26, 2026
I haven’t received it yet
I haven’t received it yet
Response from FragranceXJan 27, 2026
Hi Jenny! We’re sorry for the inconvenience and understand how frustrating it can be not to receive your order. After reviewing the shipment, we emailed you with tracking details showing that the package is currently being returned to the sender. This occurred because the shipping address provided at checkout was incomplete, which prevented successful delivery 📦 Please reply to our email so we can assist you with the next steps and help resolve this as quickly as possible. Thank you for your patience and for choosing FragranceX.com!
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Peter
Jan 26, 2026
Wholesale application Process was horrible
We have used their brand through one of their partners wholesale2b. The unfortunate thing is that that Company does not update their plug-ins which allows hackers to be able to infiltrate due to old plug-ins that as well as other problems. We decided to go straight to them fragrance X. We gave all the required documentation we showed proof of our website as well as our social media, all based around their product. We were denied wholesale application and told to do retail due to us telling them that due to their partner and their old plug-ins, we have been hacked before. No good reason was given for denying even after we told them that we stopped using their partner and that our website is clean. Response to their reply as mentioned before WHOLESALE2B are the ones that use the outdated plug-ins. Using their platform we used fragrance X as our drop shipping supplier. Then we went to do the application with fragrance X and was denied because our website had been hacked Update: even after the response was made where they told me to email them, I went back and emailed them and they said. “ Thank you for your email. Unfortunately, your application was rejected, and you won't be able to continue with us. Have a great day! Thank you, Hernan Customer Service Specialist”
Response from FragranceXJan 27, 2026
Hi Peter! We are sorry to hear about your experience with the wholesale application process. 😔 We understand your concerns and want to assure you that FragranceX.com does not use outdated plug-ins, and we actively monitor our systems to help protect against security issues. For further assistance or to continue discussing your application, please reach out to us directly via email so we can help you more thoroughly.
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Yraisa Cps M.
Jan 26, 2026
Bad services
Transaction cancellation
Response from FragranceXJan 27, 2026
Hi Yraisa! We’re very sorry to hear about your experience and truly apologize for the frustration this has caused. For transaction cancellations or pending charges, we kindly advise reaching out directly to your bank or financial institution, as they are best equipped to assist with processing, releasing, or reversing the transaction based on their policies. We appreciate you bringing this to our attention, and if you have any additional questions related to your order, our team at FragranceX.com is always here to help 📦
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Theresa B.
Jan 23, 2026
Will never order from this company again!!!
I did not receive 5 of the 7 scents I ordered. Neither fragranceX nor UPS is trying to make it right, so no I’m not enjoying my neither will I ever order from this company again!!! I would give ZERO stars if able!!
Response from FragranceXJan 26, 2026
Hi Theresa! We are truly sorry for the issue with your order and for the frustration and disappointment this situation has caused. As soon as you contacted FragranceX, we opened an investigation with UPS to determine what happened during transit. While this process must be completed before we can move forward with a resolution, please know we are actively monitoring it and will reach out to you as soon as the investigation is concluded. Thank you for your patience, and we appreciate the opportunity to assist you. Thanks again for choosing us!
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Alan T.
Jan 23, 2026
You advertise what you do not have
You advertise what you do not have. The waiting list means nothing.
Response from FragranceXJan 26, 2026
Hi Alan! Thank you for sharing your feedback with FragranceX! After reviewing your order, we can confirm it was for Royall Lyme 8 oz All Purpose Lotion Cologne for Men, and it was successfully delivered on 01/12/2026 📦 We appreciate you taking the time to share your concerns, and your feedback helps us continue improving the shopping experience. Thanks again for choosing us!
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Ria A.
Jan 22, 2026
Doesn't smell right
I ordered a bottle of La Vie est Belle by Lancome. It took a while before I received the bottle. But the worst part is that the parfum doesn't smell at all like La Vie est Belle!!! I use the same parfum for years, so I really do know how it should smell! Did Fragrance X used an empty bottle to refill this? I don't know what happened. Very disappointed, and my last order from this company.
Response from FragranceXJan 23, 2026
Hi Ria! We’re truly sorry to hear about your disappointment and understand how concerning this experience must feel. 🌸 After reviewing your account, we do not see any prior communication regarding dissatisfaction with this order. FragranceX.com only offers authentic fragrances, and it’s important to note that scent perception can sometimes vary due to factors such as batch differences and individual body chemistry. We have emailed you to offer assistance and help address your concerns. We appreciate you sharing your feedback and hope to have the opportunity to assist you further.
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Dylan L.
Jan 22, 2026
Doesn’t smell like the cologne I…
Doesn’t smell like the cologne I ordered.
Response from FragranceXJan 23, 2026
Hi Dylan! We’re truly sorry to hear about your disappointment and understand how concerning this experience must feel. After reviewing your account, we do not see any prior communication regarding dissatisfaction with this order. FragranceX.com only offers authentic fragrances, and it’s important to note that scent perception can sometimes vary due to factors such as batch differences and individual body chemistry. We have emailed you to offer assistance and help address your concerns. We appreciate you sharing your feedback and hope to have the opportunity to assist you further.
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