FragranceXReviews of fragrancex.com

I have ordered from this company many times over the past three years with no problems, but I am now waiting for two orders totalling approx £130, ordered on 27 Oct and 17 Nov 2010, both christmas gifts. I have made contact with this company but receive the same automated reply that the goods are held up by Customs!!!! I have now made contact with my credit card company in order to retrieve my money. I paid in good faith, received no purchases and face the the problem of having to fork out additional funds to replace undelivered products. I have recommended this sight to so many frends and am now advising them not to buy from fragrence X as they are totally unreliable, uncaring and totally unprofessional in dealing with their customers. So much for Christmas cheer and their continual emails advising that if I order today I will receive my goods in time for Christmas. Would that be Christmas 2011 after Customs gets rid of the backlog of Fragrence X parcels!!!!!!!!!!!

I ordered an fragrance from fragrancex.com the 16th October and paid for it right away via PayPal. I received an email a few days later they had shipped my package. About a month later, on the 18th November i still had not received anything nor been notified by my post office of anything awaiting customs procedure. I emailed the company and got a standard reply telling me to be patient. Hereafter i waited about a week more and then filed a complaint with PayPal. They have just agreed to refund me fully for the purchase (which i still haven't received almost 1½ month after). While making the complaint i Googled around a bit and found many others in the same situation as me (as well as here on Trustpilot) so i can only conclude that they deliver an extremely bad service and borderline scam site. I would advise anyone to steer clear of this company. This is actually my first no-delivery experience while shopping on the Internet and i must have shopped at hundreds of webshops during the last decade.

I STRONGLY advise for anyone to NOT use this website. I have encountered my first negative internet shopping experience with this company. I ordered a bottle of perfume 6 weeks ago from Fragrance X and am still yet to recieve it. From other reviews i've read now I anticipate I wont be recieving a refund if it doesnt arrive and from what I understand, I will have to pay a £15 charge to eventually get my product if it does eventually appear at customs. Their customer service is extremely poor, you will recieve only an automated response. Overall, I am extremely dissapointed with this experience and hope that my perfume does eventually arrive with me. The only plus is that I only ordered one item!

I have tried to unsubscripe from fragrancex several times, but all the time it get newsletter. I have written mails.... ARGH!!!

Like so many others , I received my goods after 6 weeks ( despatch note was dated one month earlier ) with insufficient postage . Caused inconvenience and financial loss , methinks they wait until lasty minute knowing Paypal aren't interested in postal surcharges

Did not receive goods despite waiting two months. Was given non-realistic excuses for delay. When asked for refund, fragrancex refused to reply.

I ordered from them on 8th August 2010 and have still not received my perfume. I have emailed and just get a standard computer generated reply saying when the goods were supposed to have been dispatched, but no other communication from them although I've asked what their procedure is for goods not received. I live in England so I was expecting the goods to take about 2 weeks, but it's 7 weeks now!! There is no customer care or support - if there is, I haven't had any!!!

I placed two sepearte orders in May this year and am still waiting 5 weeks later) like other people on here their response when chased was " you're order has been shipped" couldn't track it or anything. I'm now taking legal action and Visa are investigating (oh and also will be refunding me) DO NOT BUY FROM HERE IF YOU ARE FROM THE UK - THEY ARE RIPPING PEOPLE OFF !!!!!!!