FragranceXReviews of fragrancex.com

Response from FragranceXFeb 3, 2026

Hi Constance! Thank you for your review! We’re very sorry to hear about your experience. Please be assured that FragranceX.com only sells authentic products and does not sell knock offs. We see that you contacted us regarding this issue, and we provided an explanation as well as a return label for your convenience. If you need any further assistance with the return or have additional questions, please don’t hesitate to continue emailing us ⭐ We appreciate your patience and the opportunity to help resolve this.

Response from FragranceXFeb 2, 2026

Hei Henning! Vi beklager å høre om din skuffelse, og setter pris på at du delte tilbakemeldingen din med oss. Hos FragranceX.com vises alle fraktkostnader tydelig før en bestilling sendes inn. For Norge gjelder gratis frakt for bestillinger på USD 69 eller mer, og eventuelle gjeldende fraktkostnader vises på forhånd slik at kundene kan se dem før de fullfører betalingen. Vær oppmerksom på at toll og avgifter bestemmes av hvert lands forskrifter, og som angitt på nettstedet vårt, er vi ikke ansvarlige for tilleggsavgifter pålagt av lokale myndigheter. Vi forstår at dette kan være frustrerende, og beklager eventuell forvirring dette måtte ha forårsaket. 🚚 Takk for at du tok deg tid til å legge igjen en anmeldelse. ----------------------------------------------------------------------------- Hi Henning! We are sorry to hear about your disappointment and appreciate you sharing your feedback with us. At FragranceX.com, all shipping costs are clearly displayed before an order is submitted. For Norway, free shipping applies to orders of USD 69 or more, and any applicable shipping charges are shown in advance so customers can review them before completing checkout. Please note that customs duties and taxes are determined by each country’s regulations, and as stated on our website, we are not responsible for additional charges imposed by local authorities. We understand this can be frustrating and regret any confusion this may have caused. 🚚 Thank you for taking the time to leave your review.

Response from FragranceXFeb 2, 2026

Hi Trudi! We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns. All fragrances sold by FragranceX.com are 100 percent authentic and sourced from trusted suppliers. We did respond to your message right away and provided full return instructions so the matter could be reviewed and resolved appropriately. 📦 We regret that the product did not meet your expectations and encourage you to follow the return process provided so our team can assist further. Thank you for bringing this to our attention.

Response from FragranceXJan 30, 2026

Hi John! Thank you for sharing your experience with us, and we are truly sorry to hear how disappointed you feel. At FragranceX.com, we take concerns about authenticity very seriously. All fragrances we sell are 100 percent authentic and sourced from authorized distributors. Packaging variations, label alignment, or batch code placement can occur depending on the brand, production run, or market of distribution, and this does not indicate that a product is counterfeit 📦 We regret if the resolution you received did not meet your expectations. Our return and refund policies are in place to ensure fairness and consistency for all customers, and we are always willing to review concerns when they are brought to us directly so we can assist appropriately. We value your feedback and would welcome the opportunity to review your order further if you choose to contact our customer care team. Thank you for taking the time to share your concerns.

Response from FragranceXJan 28, 2026

Hola Leys! Lamentamos mucho la confusión con tu primer pedido en FragranceX 😢 Por favor, comunícate con nuestro servicio al cliente para que puedan asistirte directamente y revisar tu compra. Ellos te ayudarán a confirmar el pago y asegurarse de que recibas toda la información de tu pedido.

Response from FragranceXJan 27, 2026

Hi there! We’re truly sorry to hear about your disappointment and appreciate you taking the time to share your feedback with us. All fragrances sold at FragranceX.com are 100 percent authentic and sourced from trusted suppliers. In some cases, factors such as formulation, concentration, or how a fragrance reacts with individual skin chemistry can affect how it smells, especially upon initial application. We also noticed that we did not receive prior communication from you regarding this concern. We have since sent you an email outlining our return process so we can assist you with a refund if you choose to move forward 📦 Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you.

Response from FragranceXJan 27, 2026

Hi there! We’re truly sorry to hear about your disappointment and appreciate you taking the time to share your feedback with us. All fragrances sold at FragranceX.com are 100 percent authentic and sourced from trusted suppliers. In some cases, factors such as formulation, concentration, or how a fragrance reacts with individual skin chemistry can affect how it smells, especially upon initial application. We also noticed that we did not receive prior communication from you regarding this concern. We have since sent you an email outlining our return process so we can assist you with a refund if you choose to move forward 📦 Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you.

Response from FragranceXJan 27, 2026

Hi Cristina! We’re truly sorry to hear about your disappointment and appreciate you taking the time to share your feedback with us. All fragrances sold at FragranceX.com are 100 percent authentic and sourced from trusted suppliers. In some cases, factors such as formulation, concentration, or how a fragrance reacts with individual skin chemistry can affect how it smells, especially upon initial application. We also noticed that we did not receive prior communication from you regarding this concern. We have since sent you an email outlining our return process so we can assist you with a refund if you choose to move forward 📦 Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you.