Diego N.
Interesting Experience
Got a broken bottle in the mail and it had leaked and soaked the box it came in. My whole house still smells like it! After many emails back and forth to customer support, the customer support lady had a replacement sent out to me. Very glad they fixed the issue! They do not put in any protective packing, so I bet it happens often though! Probably why she asked so many interesting questions! Hopefully this new one comes in okay! Probably way easier to just go to Macy's!
Response from FragranceXOct 22, 2021
Hi, Diego! Thanks for taking the time to review. We appreciate your feedback. The leaked item was, as you have already mentioned, replaced on October 5, and we hope you got the replacement in order. We are sorry about the experience you went through, but hopefully it turned out well. We will keep your feedback in mind and will certainly exert more effort to ensure our products do not break in transit. We hope you have a nice weekend ahead!