FragranceXReviews of fragrancex.com

My perfume has no lid.

Ordered 3.4 oz spray and received 3.3 oz spray

Says it shipped same day or next available day witch was Friday morning and I didn't receive them til that next Friday when my delivery date was Tuesday..

Aucune connexion possible depuis plusieurs mois !!!!! Très déçue car cliente depuis plusieurs années !!!

I have been a regular customer for years and this year alone have purchased a dozen items. Most of the time, everything works well and the few “old” badly stored packaging has not bothered me as these are only 1 in 4 purchases. Recently, 1 item Dunhill Edition leaked badly and only half the bottle arrived with box and wrapper soaked. Having emailed them, the response was prompt but my impression is they have a “cookie cutter” response and never look at the individual or custom generated. They kindly offered my 50% US$14 whereas, I asked them to consider the years and amount of customer loyalty and suggested they simply despatch a new bottle. Being short sighted they declined as shipping costs are expensive and they preferred to simply refund $14. I can understand their thinking and have forgone this refund as I realise FragranceX does not appear to value customer loyalty. In today’s mature internet commerce marketplace, there are so many online discount retailers such as Strawberry that I no longer need to give business to a firm who aren’t very bothered. I vote with my feet and credit card! Their management are “clever but unwise.”

I approached this site with caution and decided to give it a try because the prices were a bit crazy (inexpensive). I have to admit as the order arrived, for tester item, it came in a good looking package and I was surprised. Bottle is legitimate and fragrance is just as expected. I just feel like it doesn't last as long as I expected it to. I will order another fragrance and depending on that next one I will decide if I will continue or stop at two.

The products are great, the prices are great, but customer service is severely inept. Also, for some reason, they have instituted some super strict rules re using a credit or debit card, so if the name/address is not an EXACT match your order will not go through. I literally spent several days hemming and hawing with various customer service reps until my order finally went through, and that was AFTER cancelling my FIRST order, creating a new order, hunting for the discount code. In the future I will be using Amazon for my fragrance needs, thank you very much!

First order I have placed. It will take awhile before I can let you know how I like the fragance.