FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 2,297 reviews with 1 star · Clear filters
Pamela T.
I placed my order the beginning of February and STILL HAVEN'T RECEIVED IT
Response from FragranceXMar 3, 2026
Hi Pamela! Thank you for sharing your feedback. We sincerely apologize for the delay with your order. We see that a ticket has been opened and a mail search filed with the carrier, and you will be advised via email as soon as the resolution is complete 📦 We truly appreciate your patience and look forward to resolving this for you!
Sue B.
Diamonds and Emeralds was.just way too flowery for my particular taste.
Response from FragranceXMar 3, 2026
Hi Sue! Thank you for sharing your feedback. We sincerely apologize that the fragrance did not match your personal taste. For reference, this order was for Obsession 1.7 oz, EDP Spray for Women, and we are happy to assist if you would like help finding a scent better suited to your preferences 💫 We look forward to assisting you!
Riq A.
Experience was trash with shipping had to request a shipment refund
Response from FragranceXMar 2, 2026
Hi Riq! We are sorry to hear you feel this way about your experience. 🚚 After reviewing your account, we do not see any prior shipping concerns reported for this order. Our records show it was shipped on 01/07 and successfully delivered on 01/09. If there is anything further you would like us to look into, please contact our support team at FragranceX.com and we will be more than happy to assist you.
Anthony
Ordered a bottle of cologne. When received I advised that the odor of this was not nearly what it was supposed to be. I've been wearing the same cologne for 20+ years and they claim this is original. It's not. Very pungent and awful smelling. They offered a refund only if I paid $20CAD. They said original packaging must be included but it was sent in a white box. The bottle itself was about $50. So I'd be losing money. Their customer service was not keen on keeping a customer. Would not recommend. EDIT ------ I contacted support, AGAIN who stated the EXACT same things. It appears to be automated and they do not care about retention. Do not buy from here
Response from FragranceXFeb 26, 2026
Hi Anthony! We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns. At FragranceX.com, we only sell 100 percent authentic and original fragrances sourced from trusted distributors. We understand how important it is when you have worn the same cologne for over 20 years, and even small differences in scent can feel disappointing. Variations can sometimes occur due to reformulations by the manufacturer, batch differences, or storage conditions, but authenticity is never compromised. Regarding the packaging, some items are shipped in a plain white tester box when noted, and this does not affect the fragrance itself. Return shipping fees are outlined in our return policy, but we certainly never want you to feel unsupported. We would truly appreciate the opportunity to review this further for you. Please contact our customer care team directly with your order details so we can re evaluate the situation and see how we can assist. Your satisfaction matters to us at FragranceX.com 📦 Thank you again for your feedback.
Kanwarbir B.
I ordered 5 perfumes from canada. While i made my purchase. It showed my invoice in canadian dollars. But my bank statement showed me amount greater than my invoice. I called them and i was told that they charge in USD and bank converted in CAD. But I asked them that why they show the funds in canadian dollars when customer is making a purchase. If amount customer is charged is different from invoice, it is a false advertisement. And customer does not know it, until he finished the transaction and confirmation email is received. They write a line in email, that they charge in USD. But this is not mentioned while customer is shopping on their website. Everything is shown in canadian dollars.
Response from FragranceXFeb 18, 2026
Hi Kanwarbir, Thank you for taking the time to share your concerns. FragranceX.com is a US based company, and all charges and refunds are processed in United States Dollars USD. For your convenience, our website displays prices in different currencies, including Canadian Dollars, as an estimated total while you are shopping. However, when the order is placed, the transaction is processed in USD and your financial institution converts the amount to CAD. Any difference between the estimated amount shown and the final amount on your bank statement is due to your bank’s exchange rate and any applicable conversion fees. This information is outlined in our payment policy section on the website. We understand how this can be confusing and truly appreciate your feedback. If you have questions regarding the specific exchange rate applied, we recommend contacting your bank directly for full details.
Jarek
I ordered Arabian perfumes from FragranceX that I had previously used from the brand Anfar. The ones I received from the USA shipment had no batch code, no production date, and no expiry date, which immediately seemed suspicious. I opened one of them and it was extremely weak, with zero projection — nothing like the originals I’ve used before. I contacted customer service and asked for a return. It turns out they don’t provide a return label, and I’m expected to send the perfumes back to the USA at my own expense, which is very expensive and completely not worth it. On top of that, there’s no guarantee the parcel would even reach them. I will never buy anything from this website again. They claim they’re “happy to help,” but when it actually comes down to it, they couldn’t care less. I would not recommend this company to anyone in the UK who might need to return an item — their return policy for UK customers basically doesn’t exist unless you’re willing to pay out of your own pocket. A truly embarrassing experience and money wasted on what feels like worthless products. Never again.
Response from FragranceXFeb 17, 2026
Hi Jarek! We are truly sorry to hear about your experience and how disappointed you feel. FragranceX.com only carries 100 percent authentic products sourced from reputable suppliers. Some brands, including certain Arabian houses, do not always print batch codes or production details on every box or bottle, which can understandably cause concern. Differences in projection or performance can also vary due to formulation changes, storage conditions, or personal perception. Regarding returns, international return shipping costs are outlined in our return policy, as customers are responsible for return postage when shipping from outside the US. We understand this can be frustrating, and our team is always happy to provide guidance on the process to make it as smooth as possible 📦 We genuinely value your feedback and would welcome the opportunity for our Customer Service team to review your order further. Thank you for sharing your concerns with us.
boma D.
Il s'agit d'une arnaque. Le parfum n'est pas original. Je suis dégoûté
Response from FragranceXFeb 13, 2026
Bonjour! Nous sommes sincèrement désolés d’apprendre que vous avez cette impression et que vous êtes déçu par votre achat. Chez FragranceX.com, nous garantissons que tous nos parfums sont 100% authentiques et proviennent de fournisseurs agréés. 📦 Nous ne vendons en aucun cas de contrefaçons et nous prenons ce type de remarque très au sérieux. Il peut arriver que certains facteurs comme une reformulation du fabricant, un changement de lot ou même le temps de macération influencent légèrement la perception du parfum. Nous serions ravis d’examiner votre situation plus en détail afin de vous apporter une solution adaptée. Merci de nous donner l’occasion de clarifier cela avec vous.
Reviewerone
Advertise international returns and say they’ll provide returns label but then don’t. Be aware that you cannot ship fragrance internationally from the UK unless you pay a lot of money for a special delivery service (which also isn’t guaranteed 100%). So this company advertising shipping labels for UK customers is nonsense and the customer service is appalling, especially considering this is an American company. Won’t be using them again and definitely don’t recommend.
Response from FragranceXFeb 12, 2026
Hi there! We are truly sorry to hear about your experience and how this situation made you feel. At FragranceX.com, we do offer international return options; however, shipping regulations for fragrances can vary by country due to carrier restrictions on alcohol based products. In some regions, local postal services may not accept fragrance shipments without specific hazardous material services, which can significantly increase the cost. These restrictions are set by carriers and local authorities rather than by FragranceX.com. When a prepaid return label is not available for a specific location, our team provides alternative return instructions that comply with local shipping guidelines. We understand that this can be frustrating, and we sincerely apologize if the process was not communicated as clearly as it should have been. 🚚 Your feedback is important to us, and we will certainly share it with our customer service team to continue improving both our communication and support. We are genuinely sorry that we did not meet your expectations on this occasion.
