FragranceXReviews of fragrancex.com

Response from FragranceXMar 4, 2026

Hi Ricka! Thank you for sharing your concerns and for choosing FragranceX.com. We are sorry to hear about your frustration regarding this item. While the image represents the fragrance line, the selected product 536480 is clearly listed in the description as an Aftershave Balm, and the size and item type are always detailed before checkout to help avoid confusion 📦 We truly appreciate your feedback and understand how important clarity is when shopping online.

Response from FragranceXMar 4, 2026

Hi Cathry! Thank you for sharing your experience and for choosing FragranceX.com. We understand how concerning it can be when an order does not arrive. As previously confirmed, once you contacted us about the issue, a full refund was processed on 02/27 to ensure this was resolved for you 📦 We truly appreciate your patience and hope to have the opportunity to serve you again in the future.

Response from FragranceXMar 4, 2026

Hi Crystal! Thank you again for your kindness and for choosing FragranceX.com. We are truly sorry to hear the top arrived broken and that you are unable to use the fragrance. Please contact us directly so we can open an investigation and properly assist you with a resolution 🚚 We truly appreciate your understanding and look forward to making this right for you.

Response from FragranceXMar 4, 2026

Hi Sheba! Thank you for bringing this to our attention and for choosing FragranceX.com. We sincerely apologize for the confusion and frustration regarding the delivery address. In this case, the package was transferred to a third party courier for final delivery, so we kindly recommend following up directly with them for further assistance and clarification 🚚 We truly understand how concerning this situation is and appreciate your patience while working toward a resolution.

Response from FragranceXMar 3, 2026

Hi Don! Thank you for sharing your feedback. We sincerely apologize for the inconvenience with your order. After reviewing your case, we see that a ticket has been opened and a claim filed with the carrier, and you will be receiving updates via email very soon 📦 We truly appreciate your patience and look forward to resolving this for you!

Response from FragranceXMar 3, 2026

Hi Lionel! Thank you for sharing your feedback. We sincerely apologize for the frustration and lack of communication you experienced. Upon reviewing your order, we can confirm that it was delivered by DPD on 03/03/2026. We understand the importance of clear updates and are very sorry for any confusion caused 📦 If you have not received the package, please contact our customer service team immediately so we can assist you further and ensure this is resolved. We look forward to helping make this right!

Response from FragranceXMar 3, 2026

Hi Jose H.! Thank you for your feedback. We sincerely apologize for any inconvenience or frustration you experienced, as that is never the impression we want to leave. After reviewing your order, we see you contacted us because the shipping address entered at checkout was incorrect, which caused the package to be returned, and we were glad to correct the address during your phone call and reship the order at no cost to you as a courtesy 🚚 We truly want to understand what made you feel the service was not professional, so if you could share more details, we would greatly appreciate the opportunity to improve. We look forward to resolving this for you!

Response from FragranceXMar 3, 2026

Hi Laiza! Thank you for sharing your feedback. We sincerely apologize for the issues with your recent order. Upon reviewing the shipment, we see that the box was dispatched containing all three items, so we encourage you to contact us again via email to reopen the investigation and claim with the carrier 📦 We look forward to assisting you and resolving this matter!