FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sweet2honey
I would not bother to shop at Fragrancex when you can get better deals elsewhere. Fragrancex is expensive in comparison to Overstock , moreover , Overstock perfumes are genuine. I ordered from Fragrancex and they had my order pending for a long time, so I cancelled it and get a better deal on Overstock.
customer Jim A.
I paid extra for 2nd day mail and didn't recieve my package until 6 days later!
Response from FragranceXApr 4, 2018
Hello, Thank you so much for your order. We have see that you placed your order on March 13th and chose our express 2-3 day shipping method. Since you provided a PO box for a shipping address we can only ship your order with USPS priority mail which shows delivered March 16th. Please contact [email protected] if you have any further questions or concerns. We would love to assist you.
Stephen G.
No delivery, no response to previous emails , not your normal service
Response from FragranceXApr 4, 2018
Hello Stephen, Thanks so much for your order. We are truly sorry for any inconvenience. We see your email from March 28th and April 4th that were both answered within an hour of receiving your request.Can you check your spam or junk mail box? Please contact us directly at [email protected] or give us a call if you have any further questions or concerns.
Misti L.
I never got my order.
Response from FragranceXApr 4, 2018
Hello, I hope you are well. We are sorry for the inconvenience. Can you kindly provide me your order number? I would love to help you.
Grace M C.
this is the second order, the first one I just gave up, Now again, No one has answered my request, to track my order?????
Response from FragranceXApr 4, 2018
Hello, Thank you so much for your order. We are truly sorry you have not received your order. We have reshipped a new order to you with express shipping. I see that you never reached out to us, please in the future let us know how we can help you. We would love to resolve any issues you may have. Please contact us directly at [email protected] or give us a call if you have any further questions or concerns.
Cheryl D.
I ordered 2 bottles of Escape. I received a Message stating that the there was a delay because of stock, OK I was fine with that. Next I received a message stating stock was in, and my order would be shipped soon. After a week of waiting, I wrote and asked, and the rude person who emailed me back basically said "OH Well" we'll refund you.....Really??? Great doing business with you....ADIOS
GpPeanut
It has been 15 days since I ordered my two bottles of perfume. How can I submit a review when I am STILL waiting for my order ?? My order number is 24239745. I fave waited over two weeks !!!!
Response from FragranceXApr 4, 2018
Hello, I hope you are well. We are sorry for the inconvenience. Can you kindly provide me your order number? 24239745 is not in our system. Please let me know, I would love to help you.
customer
I order 3 colognes and have yet to receive it. It’s been 3 weeks.
Response from FragranceXApr 4, 2018
Hello, I hope you are well. We are sorry for the inconvenience. Can you kindly provide me your order number? I would love to help you.
