FragranceXReviews of fragrancex.com

I've not been able to find my fragrance anywhere and this was no different. The perfume was skunky and should not be on the shelves. I will say that they gave me no problem with the return and made it very simple.

I am extremely frustrated with FragranceX and their in ability to provide what they advertise on line and in this case it is the Light Blue BODY GEL by Dolce & Gabbana. This product is similar to the Body Cream but a different color and thicker consistency. When I communicated that to Customer Service after they shipped me the BATH and SHOWER GEL INSTEAD OF WHAT i ORDERED i WAS TOLD IT WAS THE SAME THING. no IT ISN'T i HAVE HAD BOTH...one is used with water and the other is applied to your body....Bottom line they don't have what they advertise and if they do have it they don't know their products.. So then I found another site that advertised the BODY GEL so I took a chance and ordered from Perfume.com and got sent the Bath and Shower Gel again...but here is the best part When I called customer service regarding this matter I was put on hold and looking at my invoice and noticed the company's address was the same address as FragranceX ....so my summary in this matter is they had 2 attempts under 2 different names and they still could not get it right and also in my opinion can't read or are incapable of double check and order when pulled to make sure it is what the customer wanted.. This running to the post office twice is a hassle ...oh they sent me a return label....NO TRACKING NUMBER.....so I paid $9.85 to ensure it got to them in a timely matter and to have a paper trail to guarantee my $84. return to my account...I got the refund on the porducts but was told they don't refund postage.... so maybe they should provide a better return label process. I did use the Return label to return the second messed up order with the hopes that I see my credit of $30.84. all I could say is DO NOT order from Fragrance X or Perfume.com , which are the same. They don't have a clue about their products that they advertise and do nothing but write emails saying I am so sorry for any inconvenience I experienced ...not once but twice. Do I sound angry? You bet I am and my advise the 2 websites is do not advertise what you don't have to begin with and learn to Read labels not just look at stock number because sometimes things are put away under the wrong stock number. and that is where the reading the box comes into play. One More thing while speaking with a CSR on the phone she told me the Body Gel and the Shower Gel were the same product with an attitude in her voice. So basically she was trying to make me look like a fool.. I dealt with 3 Different People from both websites and I could name names but I won't because you know who you are.

I only gave her one because you were no other options. This was by far my worst online shopping experience ever. I would never use this company again and I would never ever recommend anyone to use it PERIOD. Their CS is unacceptable and should not be classified as CS.

Ordered and shipped Burberry touch on March 26. I have not received shipment and it is April 9, 2018

Je veux exprimer mon insatisfaction à propos du service que j'ai reçu de FragranceX en mars. J'ai commandé le parfum Montana que je porte depuis des années et à la réception du parfum, j'ai constaté qu'il n'était pas bon et ne sentait pas le parfum habituel que je connais. J'ai avisé FragranceX et je n'ai reçu que des messages automatisés. Un mois après avoir retourné le parfum, j'ai reçu uniquement la valeur du parfum sans les frais d'envoi ni de retour. J'ai donc assumé des frais de près de 40$ en transport, ce qui revient au coût du parfum lui-même. À mon avis, tous les frais auraient dû être remboursés par FragranceX qui est responsable de livrer un produit de qualité. Aucune autre proposition ne m'a été faite. Je me retrouve donc pénalisée à cause de cette situation que je n'aurais pas dû assumer. Je ne recommande pas ce site. I want to share my dissatisfaction with the service I received from FragranceX in March. I ordered Montana perfume that I have been wearing for years. When I received the perfume, I noticed that it was not good and did not smell the usual perfume that I know. I notified FragranceX and received only automated messages. A month after returning the perfume, I received only the value of the perfume without the shipping costs or return. So I paid about $ 40 for shipping, which comes down to the cost of the perfume itself. In my opinion, all fees should have been reimbursed by FragranceX who is responsible for delivering a quality product. No other proposal has been made to me. I find myself penalized because of this situation that I should not have assumed. I do not recommend this site.

I tried several times to shop at this store. I live in Belarus, my credit card is also Belarusian. But the store persistently refuses to service me. Without any good reason. It's strange for me, either the store refuses to earn, or the case in my nationality. Very similar to racial segregation.

The only site that asked me to get confirmation from the bank for a small transaction of less than 100$......another site got the business and you will never see me buying in your site again.

ADVARSEL - De misbruger dine kreditkortoplysninger hvis du er uheldig. Vi har før handlet hos virksomheden uden problemer. Sidste gang vi handlede hos dem gik ordren igennem, uden at vinduet hvor man taster kreditkortoplysninger kom til syne. Således troede vi, at der var gået noget galt, så vi tastede ordren igen. Nu gik det rigtigt til . . . . vinduet kom frem osv. Da vi pludselig stod med 2 ens ordrebekræftelser kontaktede vi dem, dette efter få timer. Men ak, de kunne ikke gøre noget for at hjælpe os, varerne var sendt. De er på ingen måde lydhøre overfor at have misbrugt kreditkortoplysningerne. Vi har ikke givet dem lov til automatisk at bruge vores kreditkortoplysninger, og ser det derfor som misbrug af kortet. Vi håber at de reagerer på denne officielle anmeldelse af dem, og efterlever vores ønsker om at levere den ene ordre retur inkl. gratis returnering (fragt betalt). In English: WARNING - They do abuse your credit card information if you are unlucky. We have previously traded with the company without any problems. The last time we traded with them, the order went through without the window popping up in which you do enter credit card informations. Thus, we thought something went wrong, so we re-entered the order. Now it was right. . . . the window where to type the credit card informations did pop up etc. When we did receive 2 identical order confirmations, we contacted them in a few hours. But oh, they could not do anything to help us, the goods were dispatched. They do not react on our complain misusing our credit card information’s. We have not given them permission to automatically use our credit card information and therefore consider the way they acted illegal (fraud). We hope that they will respond to this official review of them. We want our money back for the one to much delivery and a free of charge return label. Thanks.