FragranceXReviews of fragrancex.com

I HAVE BEEN A TRUE CUSTOMER AND MY LAST SHIPMENT CAME A DIFFERENT COLOR AND ODORLESS..I ALWAYS BUY BACKUP AND DIDNT UNWRAP...I WROTE AND SENT PICTURES...THEY GAVE MANY EXCUSES AND NOW SAYING ITS OUTSIDE THE EXCHANGE PERIOD...IM NOT ASKING REFUND BUT A NEW BOTTLE....ITS BEEN VERY DISGUSTING THE WAY THEY TREAT GOOD..LONG TIME CUSTOMERS..NOT ORDERING MORE IF U DONT GET WHAT YOU PAID FOR...THEY NEED TO CHECK THERE PERFUMES BEFORE SENDING!!!

Your shipping is a nightmare! No excuse to take TWO WEEKS to travel from Long Island to Idaho....seemed the package stopped in every state in-between. Last order from me.....

The Dolce & Gabbana Intenso parfum I ordered is, no doubt about, fake. I compare it with one I ordered from Amazon. The one I bought to Fragrance lasts for 1 or 2 hours, the other one keeps the smell the whole day.

Still awaiting May 23rd order to be filled!

have some questions about my order but never got answered

I placed an order a few weeks ago. I had only ordered three bottles of perfume. When they arrived, one was leaking through the box. I took a picture and send it to customer service. By the time they asked me to return the bottle it had leaked all the way through the packaging and the glass was broken. I requested a refund, but the company refused because I couldn't return the bottle. They stopped responding to my emails, also. I am so disappointed! I had placed other orders with them and never had a problem. Now I'm assigned a new company to work with and I am very sad in their lack of customer service to me. Shamefully discourteous! And I used to give them 5 star ratings!!!

I never received the item.

I have not received my order yet and it says processing.....I ordered 2 weeks ago. No emails either.....disappointed.