VanSavy D.
My first time ordering from…
My first time ordering from FrangranceX. They sent me the wrong item. I contacted them, and I had to take picture of item that was sent to me. They didn't even believe me when I said I had the wrong item. I shouldn't have to prove what I received. If it was what I ordered I wouldn't be contacting the company and wanted to send it back. Its inconvenient. All of my friends was raving about the company, thought I give it a try. Just my luck. Still waiting for the correct item.
Response from FragranceXJul 11, 2018
Hello VanSavy, Thanks so much for your business. We are so sorry for the inconvenience you have experienced. We appreciate your cooperation in this matter. We ask for an image of what you received in order to confirm what we have in stock so we can update images on our website accordingly. We totally believe you! We can reship the correct item for you once your return is received. Again, we are sorry for this inconvenience.



