FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Yvette W.
This took a long time to get. Not having your Customer line is a very big mistake when never answered. Also sending Bamboo Gucci back. To light of a frangrance for me. Thanks. I will order something else. Yvette Wiseman
Mina E.
I ordered Bond No 9 Manhattan & received New York Patchouli?!
curt
i made the purchase from another country using my international visa card to be shipped to someone in Illinois and i couldn't use the card's original billing address because the billing and shipping addresses had to be same on this website so i used the shipping address as the billing address. this delayed the billing processing for several business days and delayed the receipt of the package. this is the second time it has happened like this. i believe the solution would be to allow a different address for shipping and another for billing or at least for international cards.
Boris P.
Payment processing is extremely convoluted. Apparently you have to contact your bank for some 6 digit code in order to identify the transaction. Then I was told something about cancelling the order and placing it again with the same card details. All this for a $90 order. I've never been asked to do this for online purchases even if it's $900. Even when I called my bank to ask for this special code, they had no idea what I was talking about.
Response from FragranceXJan 5, 2022
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
Ryan E.
I bought an unboxed bottle of Club de Nuit Intense Man EDP 200 ml. I did not expect it to come already sprayed and missing a bit of the bottle. The bottle is not see through but when I shook it I could tell it was already missing some juice. All in all I got 10% off the boxed price, So I guess I can’t be totally unhappy.
Mando
Bottles were leaking in box
Brad C.
I ordered two bottles of different fragrances. One was Amouage and it arrived in the original cellphane wrap and in perfect condition. The Creed came without cellphane wrap, was opened, and the lid of the box was open. The fragrance was there but the package was in complete disarray
Kris
I ordered Jo Malone Mimosa and Cardmom and was sent one labeled with that, but it was not the fragrance! I was really disappointed bc that is my favorite and it expensive! My other fragrance was correct. I have ordered my other fragrance Pink Sugar loads of times and never been disappointed, but I decided to order my more expensive fragrance and was sent the wrong one.
