FragranceXReviews of fragrancex.com

Response from FragranceXMar 31, 2026

Hi Danny! We are very sorry to hear about your experience with FragranceX.com and the frustration caused by the video not being received. We understand how important it is to have this resolved quickly and we appreciate you taking the time to provide the requested materials 📦 It is possible the video may have been sent in a format that cannot be opened on our end, or that the file did not upload properly due to size limitations if it is too large. We recommend trying to resend the video as a smaller file, compressed format, or through a file sharing link to ensure it is received correctly. Thank you for your patience and we are here to help you resolve this!

Response from FragranceXMar 23, 2026

Hi Saman, Thank you for your valuable review. We would like to inform you that a full refund in the amount of USD 163.63 has been successfully processed back to your Klarna account. Please allow 24 to 48 hours for the refund to reflect, depending on your provider’s processing time. We also want to take a moment to reiterate our position regarding product handling at FragranceX.com. 📦 All merchandise is sourced directly from authorized manufacturers and remains sealed as received, and our fulfillment process does not involve opening, modifying, or repackaging any items at any stage. For this reason, scenarios involving the placement or exchange of unrelated products within a fragrance package would fall outside of our operational processes. This matter has now been fully resolved with the issuance of your refund. Thank you for your understanding.

Response from FragranceXMar 20, 2026

Hola Jesús! Lamentamos mucho la demora con tu pedido y entendemos completamente tu frustración tras la espera. 🚚 Según la información de rastreo más reciente, tu paquete se encuentra en proceso de entrega y debería llegar muy pronto. Te agradeceríamos que nos confirmes una vez lo recibas para poder trabajar en una cortesía por la experiencia con FragranceX.com.

Response from FragranceXMar 13, 2026

Hi Eleni! We’re very sorry to hear that the fragrance you received did not meet your expectations. Please know that FragranceX is committed to providing only authentic products sourced from reputable suppliers. 📦 Sometimes scent differences can occur due to factors such as reformulations, or individual perception, but our team would be happy to review this with you. Our customer service team is here to help and would gladly look into this matter further for you.

Response from FragranceXMar 13, 2026

Hi Christina! We’re very sorry to hear that the item you received was not what you expected. Our team at FragranceX carefully fulfills each order based on the product listing and size selected at checkout. 📦 If the item delivered does not match the description of the 10 oz Yardley Lily of the Valley you ordered, our customer service team would be glad to review the order details and assist further. Please feel free to reach out so FragranceX can help resolve this for you.

Response from FragranceXMar 9, 2026

Hi Pete, Thank you for sharing your feedback. We’re sorry to hear about the experience you described and understand how frustrating it can be when orders are cancelled unexpectedly. Please note that no charge was made to your card from our side, and we recommend contacting your bank for assistance in understanding why the transactions were declined or cancelled ⭐ Thank you for bringing this to our attention regarding FragranceX.com.

Response from FragranceXMar 9, 2026

Hi Hilda Juarez! We’re very sorry to hear about your experience and apologize for the frustration caused. After reviewing the tracking details, we can see that the order was returned because it was damaged in transit by the carrier. Our team will be following up with you shortly via email to assist you further and help resolve this matter 🚚 Thank you for bringing this to our attention regarding FragranceX.com!

Response from FragranceXMar 9, 2026

Hi there, We’re sorry to hear about the frustration you experienced with your delivery and your recent interaction with support. Please note that orders are shipped to the address provided at checkout, and once an order has already been processed and is in transit, we are unfortunately unable to make changes to the delivery address. When you reached out to us, the package had already been shipped, which made it too late for us to modify the destination with the carrier 🚚 Thank you for bringing this to our attention regarding FragranceX.com!