FragranceXReviews of fragrancex.com

Response from FragranceXNov 23, 2020

Hello, Thank you for your review. We are sorry to hear about your latest experience with our company. We always strive to try and make things right. We will have one of our specialists reach out to you via email so we have this resolved as soon as possible. We look forward to your response! We have reached out to this customer on Monday, November 23rd, 2020 regarding their inquiry; however, we have yet to hear back. We would be more than happy to assist once we hear from them.

Response from FragranceXOct 27, 2020

Hello, Thank you for your review. We apologize for the recent experience with our company. It seems your order was cancelled online. The amount you are seeing on your account is only pending and will be falling off of your account within the next few business days. We hope you try us again in the future!

Response from FragranceXOct 27, 2020

Hello, Thank you for taking the time out to review our company. We apologize for the inconvenience. We can assure you that all of our fragrances are 100% original and authentic as we receive them directly from the manufacturers. We have sent you a message through TrustPilot to get further information from you so we may assist further. We look forward to your reply.

Response from FragranceXNov 2, 2020

Hello, Thank you for taking the time out to review our company. We apologize for any inconvenience this may have caused. We have sent you a message through TrustPilot to get a bit more information from you so we may assist further. We look forward to hearing from you! We have reached out to the customer on October 27th, 2020 to help resolve this matter but have not yet received a response. We would be more than happy to help once we hear back.