FragranceXReviews of fragrancex.com

Response from FragranceXApr 6, 2026

Hi Dante! Thank you for your feedback, and we sincerely apologize for the delay with your delivery. We understand how frustrating it must have been to wait longer than expected, especially when faster shipping was anticipated 🚚 Your order was delivered with a 3 business day delay due to weather conditions, which are unfortunately beyond our control, but FragranceX.com always strives to meet estimated timeframes whenever possible. We truly appreciate your patience and hope your next experience with us is smooth and on time!

Response from FragranceXApr 6, 2026

Hi Paula! Thank you for your feedback, and we’re truly sorry to hear about this situation. We understand how concerning it is to not receive your order and not see a refund yet 📦 We can confirm that a support ticket has been opened, however the package has not yet been returned to FragranceX.com, as it appears it was sent back by USPS due to an incomplete or incorrect address provided at checkout. We appreciate your patience, and once the return is received, we’ll be able to proceed with the refund and assist you further!

Response from FragranceXApr 6, 2026

Hi! Thank you for sharing your experience, and we’re truly sorry for the frustration and disappointment this situation has caused. We completely understand how upsetting it must be to receive an empty package, especially after being a loyal customer for years 📦 We can confirm that your support ticket has been reopened, and our team at FragranceX.com will be reaching out to you via email shortly to review your case further and assist you. We appreciate your patience and the opportunity to make this right for you!

Response from FragranceXApr 6, 2026

Hi Patty! Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how disappointing it must have been to wait for your order and not receive the scent you were expecting ✨ We also see that your previous contact with FragranceX.com was regarding tracking, and we did not receive a request about dissatisfaction with the item, so we kindly invite you to reach out to our support team so we can review and assist you further. We appreciate your feedback and hope to have the opportunity to improve your experience!

Response from FragranceXApr 6, 2026

Bonjou Aude! Mèsi pou sijesyon byen panse ou a! Nou konprann nèt kijan resevwa echantiyon kapab yon bon fason pou dekouvri nouvo pafen ✨ Pou kounye a, FragranceX.com pa ofri echantiyon gratis, men nou apresye lide ou a anpil epi n ap pataje l ak ekip nou an pou yo konsidere l. Nou apresye sipò ou epi nou espere ou kontinye pran plezi fè acha avèk nou!

Response from FragranceXApr 6, 2026

Hi Samer! Thank you for your feedback, and we’re sorry to hear about your frustration. We understand how concerning this situation must be, and we can confirm that a support ticket has been opened regarding your order 📦 It appears the package is being returned to FragranceX.com due to an incomplete or incorrect address provided at checkout, and once it is received back at our warehouse, we will proceed with your refund. We appreciate your patience and will continue assisting you through this process!

Response from FragranceXApr 6, 2026

Hi Shafayat! Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to receive a damaged item and feel dissatisfied with the resolution offered 📦 While the item remained functional, the compensation provided was based on the condition reported, and we also want to clarify that FragranceX.com is not affiliated with other fragrance retailers mentioned. We appreciate your feedback and will take it into consideration as we continue to improve our service.

Response from FragranceXApr 6, 2026

Hi Tobias! Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this situation has been and the inconvenience caused while reporting the damaged items 📦 We also see that this is your second review, with the first submitted prior to receiving the order, and after reviewing your claim in line with FragranceX.com’s damage policy, a 50% refund for each affected item was provided based on the condition reported, and as outlined on our website, the same policy applies equally to all customers and includes the requirement to provide specific images to proceed with a claim. If you need any further assistance, please feel free to contact us again and we’ll be happy to help.