FragranceXReviews of fragrancex.com

Don't buy from here!

It doesn’t even worth one star I placed my order in 14th and should arrive in 25th and all they’re saying. Please be advise tracking will update soon it hits your country,. Till now I don’t receive my order and email from them or information and when I contact them they send the same email it seems like a robot who response. This is my first order and it will be the last they are so bad really bad My order number 27098654

My order was canceled

I was mortified when my gift recipient opened his cologne and asked "Where's the top & how come it says tester?" I already wrote to the company weeks ago & have not yet received a reply completely dissatisfied Dee

I placed an order on December 19th and it didn’t process because of lack of funds on my part. Without any notice that it would go through when funds were available it went through on the 22nd. The main thing is that I paid for two day shipping of about $10. So I requested to cancel the order the same day it went through and I received an email saying i couldn’t because it had already shipped even though it wasn’t even shipped until the 24th Christmas Eve and did not receive my order until the 27th of December, I have all emails as proof. I am just disappointed that my cancellation request was denied because “it was already shipped” when in fact it wouldn’t for two more days. I believe I should be reimbursed the two day shipping cost at least. I plan to call and speak to someone about it but I’d like a response please thank you. Joe Caruso

I had a very unreasonable and rude experience with customer service. Everything was fine until I got an alert that I put the wrong address when ordering. Obviously I know where I live so I didn’t understand. I started with an email and got no satisfaction so I called customer service. Same rude service. I asked to cancel my order and give me my money back. Well, that didn’t work. I can go on and on about how I was treated but I’m sure you got the jest of things, I have the original order with my original address on it yet they insist that I didn’t. Bottom line, it was a gift for Xmas which of course I didn’t have. I ordered it 12/14 and received it 12/31. No offer of retribution was offered which would have been very nice. Bottom line, BUYER BEWARE.

I ordered perfume, charged me for it and credited me back the next day without any explanation.

ordered polo cologne for a christmas gift waited and waited for it to arrive, finally called and was told that it was no longer available it would have been nice to be notified of this