FragranceXReviews of fragrancex.com

never received my order although u took my $

Fraudulent product. Must admit good service but product is just a cheap immitation and quite obvious. Could have saved myself a lot of money. Should know better. My fault.

I placed an order, and it was abruptly cancelled without any explanation. While I did receive a refund, I was extremely frustrated as I was looking forward to my purchase and was granted no explanation whatsoever as to why it wouldn’t be fulfilled.

Never received my shipment, despite multiple attempts to clear up matters with "customer service". I suspect it is a fraudulent website phishing for credit card numbers.

The worst page to buy, I had to receive my package on January 02 but until today I haven’t received it. USPS is disgusting. I have sent emails asking for my package and neither FragrancenX nor USPS do not respond. Where is my package or to whom was it delivered? So far I don’t receive my package and no one is responsable. I need my money back or I need to kwon who has my package.

I paid in full amount almost like 15 days no answer for me I did not get my package no one told me any thing no one contact me bout my package why it’s taking that long to find out wat heppend I been shopping online almost 10 years never had problem with any package this first time it happened with me I am waiting for my own money or my package which I paid in full and didn’t received it I shop on ur web site cuz I trusted u but sorry to say in 15 days u have no answer for me

This is my first and last time ever ordering from Fragrancex. They claimed they had issues delivering my item due to no one being at my house, they then came back and said they left a note to where I could pick up the item. Find out, the item was lost by the carrier. We sincerely apologize that you have not received your order. Unfortunately, it appears the order had been lost by the carrier. You have been refunded in full for your order. We offer our sincerest apologies on their behalf. If the order is still needed, we recommend placing a new order online. We are sorry again and we look forward to serving you again soon! Thank you, Hector Customer Service Specialist FragranceX.com Call us toll free 1-888-557-3738 Outside the USA call 001-718-482-6970 The World's Largest Fragrance Outlet Shop over 14,000 brand name fragrances, skincare and cosmetics products at I was told that I would receive a refund, and I have been emailing them everyday about the refund, but receives no response, and still no refund. Its funny how I receive this reply from you guys how many weeks later??? Reply from FragranceX 3 minutes ago Hello, Hope you are well. I completely understand the frustration with expecting an order and not receiving it. Please note that you were refunded on January 4,2019.Here is the tracking details that we are provided by the carrier. I am truly sorry that you did not receive your package. December 28, 2018, 4:17 pm Notice Left (No Secure Location Available) December 26, 2018, 6:27 pm Delivery Attempted - No Access to Delivery Location Its funny how you claim you all left a note and also attempted to deliver the item to me, but come back and say that you are sorry to tell me that the item was lost by the carrier, so I am wondering which part should I believe. But anyway, it does not matter, I received my refund, and I will never be purchasing anything through you all again.

Not the agent's fault, certainly - but the support security of this site seems flawed: card companies do not provide merchant confirmation codes to their customers, and that is what FragranceX support kept requesting of me.