FragranceXReviews of fragrancex.com

Response from FragranceXMay 25, 2026

Hi Abidemi! Thank you for sharing your feedback. We’re sorry to hear about your disappointment with the order. We would like to clarify that we offered assistance with a return in accordance with our posted return policy. We also proudly confirm that all products sold by FragranceX.com are 100% authentic and sourced directly from reputable distributors and authorized suppliers. Every item we offer is an original brand name product, and we maintain strict quality standards to ensure authenticity and customer confidence. We do not sell knockoffs, replicas, or imitations under any circumstances. ✨ We appreciate your feedback and encourage you to continue working with our customer service team if you need any further assistance regarding your return options.

Response from FragranceXMay 19, 2026

Hi Cal! We sincerely apologize for the frustration and delay regarding your order issue. We understand how disappointing it is to receive the wrong item, especially after already providing photos and waiting for updates. Please know this is not the experience FragranceX.com aims to provide, and we truly appreciate your patience while the case is being reviewed. 📦 Please contact us back via email so we can further check on the status of your case and assist you accordingly. We look forward to resolving this matter for you as quickly as possible.

Response from FragranceXMay 15, 2026

Hello Maggie, Thank you for contacting FragranceX.com! We are a USA based company and our warehouse is located in Hauppauge, New York. 😊️ As we are a US based company, please note that all charges and refunds are posted in United States Dollars (USD). For your convenience prices are shown in many currencies on our website, with an estimation total amount. When an order is placed, the charge is processed in USD and your financial institution will then convert it to your native currency. If you have any questions about the exchange rate or exchange rate fees, please contact your bank directly. I hope this helps! In case you need further assistance, please let me know.

Response from FragranceXMay 7, 2026

Hi Sean! Thank you for your feedback. We’re very sorry to hear about the delivery concern. After reviewing the order, we see it was shipped on 04/22 with UPS and marked as delivered on 04/24, with a proof of delivery image provided by the carrier. 📦 If you still need assistance or would like us to review this further with you, please contact the FragranceX.com customer service team and we’ll be happy to help.

Response from FragranceXMay 7, 2026

Hi Lavenna! Thank you for sharing your feedback. We’re very sorry to hear about the delivery issue and understand how frustrating this situation must be. After reviewing the order, we see the package was delivered to the shipping address entered during checkout. 📦 As a customer, there are several opportunities to review and confirm the shipping address before the order ships. The address can be verified during checkout before payment is completed, on the order confirmation screen immediately after the purchase, and again in the confirmation email sent right after the order is placed, which includes the full shipping details. We truly appreciate your understanding and encourage you to contact the FragranceX.com customer service team if you need any further assistance.

Response from FragranceXMay 6, 2026

Hi Octavia! Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating and disappointing this must be. We do see that your case has been escalated and is currently under review, and our team will be reaching out to you via email shortly with an update. 📦 We truly appreciate your patience while we work to resolve this matter.

Response from FragranceXMay 5, 2026

Hi Barbara! Thank you for sharing your feedback. We’re very sorry to hear about your recent experience and understand how disappointing this must be, especially as a long time customer. 📦 We do see that a return label has already been provided so you can proceed with sending the item back. Note our warehouse also performs regular quality control checks to ensure all products meet our standards and are of the highest quality. We truly appreciate your feedback and the opportunity to make this right.

Response from FragranceXMay 4, 2026

Hi Judy! Thank you for sharing your feedback. We’re very sorry to hear the fragrance did not meet your expectations and understand how disappointing that must have been. 📦 Please reach out to the FragranceX.com customer service team so we can assist you with the return process and provide the appropriate return label. We look forward to resolving this for you as quickly as possible!