Cristal E.
Bad customer service
Once shipped, my perfume sat in one spot for almost a week. I had to bring it to your attention in order for something to be done. I know the mail is not your fault, but it did start moving after you intervened. But not one time did you communicate with me once it started moving, to assure me, to keep in touch, to find out if I’d received it. Nothing. I’ve always been pleased with your fast shipping and your products, but your customer service leaves much to be desired. I would have given a 1 had it not been the mail’s fault that it took almost 2 weeks for me to receive my order.
Response from FragranceXOct 15, 2026
Hi Cristal! We’re truly sorry for the delayed delivery and for not following up once your package started moving again. We understand that timely communication and reassurance are important, especially when you have to reach out repeatedly for assistance. 📦 We appreciate your continued trust in our products and your honest feedback about our service. Your comments are valuable as we work to improve the support experience.