FragranceXReviews of fragrancex.com

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Cosmetics & Makeup

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FragranceX

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About FragranceX

FragranceX is listed under Cosmetics & Makeup.

FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: fragrancex.com
Website: fragrancex.com
Category: Cosmetics & Makeup
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Blackstone

Jun 2, 2026

Authentic Fragrances, but a Scam-Like Payment System and Abysmal Customer Service (International Buyers Beware)

I want to preface this by stating that FragranceX absolutely delivers when it comes to the authenticity and quality of their perfumes; their products are undeniably genuine. I had actually purchased from them successfully in the past without any issues. However, my most recent experience has completely destroyed my trust in this company. The sheer incompetence of their payment processing system and their utterly unprofessional customer service team make dealing with them feel uncomfortably close to a scam, especially for international buyers. The ordeal began when I placed an order but quickly realized I needed to make a slight modification. Since their platform inexplicably lacks an "edit order" function, my only option was to cancel it immediately and place a new one. Two days later, I checked my credit card statement and noticed a random, unauthorized extra charge from FragranceX. When I contacted them, they demanded via email that I provide a "six-digit credit card code." This was incredibly alarming and made zero logical sense—the funds for the purchase had already been successfully deducted from my account, so why were there phantom extra charges and bizarre requests for sensitive card details? Feeling extremely uneasy about their billing practices, I requested that they cancel the order entirely. A couple of days later, hoping to start fresh, I placed a brand-new order using a completely different credit card. Ten hours later, I received a notification that this order had been canceled as well. I reached out to customer service to understand why, and this is where the experience went from bad to infuriating. The representatives were incredibly dismissive, rude, and displayed a shocking lack of basic knowledge regarding how payment systems actually work. Without offering any logical explanation, they simply read from a script, repeating that because I had canceled my initial order, their "automated system" canceled the new one. When I pressed for a reason why a legitimate new order on a new card would be flagged, they had no answers. They patronizingly advised me to just place the order again. I foolishly listened, placed yet another order, and predictably, the exact same automatic cancellation occurred. I asked if I had been placed on a blacklist for utilizing a standard cancellation feature, which they denied, yet they still could not explain the loop. When I finally requested that this absurd situation be escalated to a manager, the representative blatantly ignored the request and obstinately repeated the same automated-system excuse. Their customer service team clearly has no interest in actually assisting customers; their only goal is to blindly defend their broken system with completely illogical arguments. I am not sure if this is a cross-border banking discrepancy between the US and Canada, but as someone ordering from outside the United States, I strongly urge international buyers to avoid this website entirely. If their customer service is this aggressive and unhelpful over a simple billing error, I cannot even imagine the nightmare of dealing with them if you actually received a defective product. The genuine fragrances simply are not worth the immense headache, sketchy payment processing, and outright disrespect. I will not be returning.

Response from FragranceXJun 3, 2026

Hi Blackstone! Thank you for taking the time to share such detailed feedback regarding your recent experience. We sincerely apologize for the frustration and confusion caused throughout the ordering process. We understand how concerning unexpected authorization activity and repeated order cancellations can feel, especially when trying to place legitimate international orders. To help clarify, the request for the 6 digit authorization code is part of a billing verification process that may occasionally occur with international transactions or orders flagged by automated fraud prevention systems. This code is generated by the card issuing bank when an authorization attempt is made and helps verify that the cardholder has approved the transaction. It is not requested to obtain sensitive banking access, but rather as an added layer of protection against unauthorized card use. 💫 In some cases, when orders are canceled shortly after placement or when multiple payment attempts occur within a short timeframe, the automated security system may temporarily flag subsequent transactions for review. We understand this created a very frustrating experience for you, and we regret that the explanations provided did not feel clear or helpful during your interactions with customer service. We truly appreciate your acknowledgment regarding the authenticity and quality of our fragrances, though we are very sorry the payment verification process and communication overshadowed your overall experience. Your comments regarding customer support professionalism and escalation handling are being taken seriously and will be reviewed internally. Thank you again for your honest feedback.