FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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customer
Still have not received my order
Response from FragranceXNov 15, 2019
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great weekend!
Randy C.
U give option to give discount, but take them after u total up. Very slow delivery..
Response from FragranceXSep 30, 2019
Hey Randy, Thanks so much for your review. We are sorry that there was trouble applying the discount to your order. I have gone ahead and refunded you the 15% off today. We see the order delivered in 3 days however if you need your order sooner, we recommend choosing 2day air for faster delivery. In the future please contact us at [email protected], we are happy to help!
customer
The pictured item that I paid for is NOT what I received. I returned it immediately!
Abby
I would advise UK customers to avoid Fragrance X. I purchased some Crabtree and Evelyn Neopolitan Bergamot Eau de Cologne. When it arrived it smelt off. I had some from another bottle to compare it to and am certain that I am not mistaken. Fragrance X are apparently willing to refund me if I send it back to them in New York (minus shipping). It is actually illegal to send perfume into the USA and the Royal Mail refused to carry it. Other couriers also have to abide by this rule. Fragrance X won't engage with this and are stonewalling my requests for a refund. So I am £45 out of pocket & have a bottle of stale, revolting perfume. Avoid!
Response from FragranceXNov 14, 2019
Thank you for taking the time to give us a review. We only stock products that are 100% authentic and original brand names. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee (see our site for details).
customer
The website isnt user friendly and the discount was not applied
Response from FragranceXSep 30, 2019
Hello, Thank you for taking the time to give us a review. I deeply apologize for the issues you are facing with our website. We love to hear our customer's feedback to better our site and services. We thank you for your order and see that you did apply the discount when you checked out. I emailed you an invoice for your recent order. If you have any questions please contact us. We are happy to help!
Enelram G.
All the perfumes smell the same. I do not think the perfumes are original.
Ali P.
A terrible website and unprofessional
Yoshi
Terrible customer support. No response on wholesale account, (applied more than a month), request password reset numerous times and hadn't receive anything on resetting your password. I emailed customer support about canceling my account and the reason, and even give them my account email and than I receive and email with a response of "Thank you for your email. Please tell me which email address you want to keep open for the wholesale account?" as my request I already stated what I wanted removed. I have email them back to see if they delete my account or not.
Response from FragranceXAug 23, 2019
Hello Vongthak, Thank you very much for your feedback, and for the time you took to bring this to our attention. I apologize for the lack of direct communication you received regarding your wholesale account. Please know that we truly value your interest in our company, and want to help rectify this situation for you. If you provide me with any email address that you may have on file with us, we will work to remove them if you still would like to be removed, or move towards getting you accepted as soon as possible, as our goal is to partner with you for years to come. Thank you very much for your patience and understanding.
