FragranceXReviews of fragrancex.com

Have been a very regular client but just experienced the most appalling lack of customer service. I am still waiting for a response from Katie to my email of 07 December and have no idea where my goods she was supposed to be locating for me are! SHOCKING company, to be avoided at all costs

I miss read and thought I was getting the body spray and not lotion . I’m disappointed that this fragrance hasn’t been brought back as a body spray.

Que des contrefaçons éphémères qui ne valent même pas le prix. A éviter!

Ordered 1 bottle of aftershave as a present, was sent and charged twice. They admitted their mistake and would refund me minus tax, handling fee and shipping fee, so half of the money they stole from me, scam merchants. Thank you for your reply and no, I have not been refunded, I have now asked at least 6 times!!!!

Ordered perfume, two of the same. One came, one was substituted. They offered refund of one but nothing on the expensive shipping or to send the correct perfume. This item was offered on their site as a double of one product so the mistake was entirely theirs. I would never have paid such expensive shipping for one product.

Fake perfums! Don’t buy it

It’s unprofessional website and the customer service are the worst no answer to my email I order at 3-10-2019 and my order didn’t arrive to and returned to the source I’m still waiting my refund I sent emails several times there’s no answer I told them I just need my money I think it was my first and my last

Hi everyone, I have bought a lot of parfumes from this company even I saw some of mistakes, but this time I can't believe it, I know if you are a good customer and buying every week from any company you will get a special treatment from the seller, Unfortunately it's not with this company, I have ordered a fragrance from 23 of November and the order number is #31102679 after too many of emails from me to them asking about my order and why it's still not ship to me the responses are unsatisfactory, I am very shocked by the treatment I received from them and I advise everyone to stay away from those who do not appreciate the loyal customers of the company and I hope to get a response to my problem here and in front of everyone , Thanks Trustpilot