Lee Kah S.
Customer Service is utter rubbish & slow!
I ordered my perfumes on the 9th April 2020 and up till today the status of my order is still "processing". I tried to cancel my order and request for a refund, but immediately I was greeted by a reply from their support team saying my order has been shipped. After countless emails with no replies, they suddenly are very thoughtful of replying to me when I asked for a refund. I fully understand that I will be expecting some delays because of Covid-19, but after almost 3 weeks and my status is still processing with 0 help from their customer service because it is utterly rubbish and slow!
Response from FragranceXJun 2, 2020
Hi! Thank you so much for taking the time out and voicing your concerns. We at FragranceX.com always strive to make sure our customers are satisfied. Unfortunately, the COVID-19 pandemic has affected all of us. We did try our best to ship your order but due to the outbreak, your country was not allowing us to ship the package. Please accept our sincerest apologies for this as we hope for an end to this terrible virus. If you ever have further questions or concerns; please feel free to reach out to us at [email protected].