FragranceXReviews of fragrancex.com

Tried to cancel order within 15 min of ordering as ordered by mistake, first email come thank you for cancelling request , second email with second. "sorry your order has been shipped" Very poor!! Automated set up to decline cancellation!! Will not use again

Actually I do not think I will ever order again! I sent two messages and called several times...never an answer, as to why I did not receive my order by Mothers Day. I placed my order on May 4 and was promised that I would have it in time. I could have ordered from another company but they could not guarantee the delivery date, that is why I chose you. Well never again!!! I really feel bad because my daughter-in-law did not get her gift, but you are the people that should apoligize.

I had a bad experience with FragranceX and would like to warn others, as I think they are overrated. 1.There is something wrong with their payment system. For about a week they couldn't charge my cc, saying that I provided wrong details, even though everything was 100% correct on my side. I also provided them with my 2nd cc and got the same problem. I even got a call from my bank to confirm these transactions, which means my cc details were correct. 2.After about 2 weeks they were able to charge my cc but the total price was more due to the exchange rate. I find it's not fair for a customer as I agreed for a certain price and had to pay more due to their problem. 3. Their customer service is very unprofessional. I was on a chat for 2 hours with representative named Katie asking the status of my order, she didn't provide me with any details/update and just kept ignoring my chat messages. 4.Finaly when my order was shipped, I never received a tracking# as was promised. Overall very stressful experience, not reliable company and unprofessional customer service. I prefer to pay extra $$$ rather than wasting my time figuring out someone else's mistakes. I will NEVER buy from them again!!!

Perfume arrived and smelt like disinfectant, had clearly been watered down. Send it back for a refund 4 weeks ago and have not received a refund and fragrance x have not responded to any of my emails inquiring about when my refund will arrive. Such poor service.

My order was shipped quickly and came in perfect shape. Very pleased will definitely shop here again

I buy 4 perfumes and all of those are not original

I'm very disappointed with my purchase because even it was an unopened box it smells like an old perfume. And I have bought this perfume many times before. Not buying here anymore!

Keep your fingers crossed if you're ever going to buy here and hope that there's nothing wrong with your order. You'd be wasting your money with a defective product and won't be able to get a replacement nor a response from their customer service team.