FragranceXReviews of fragrancex.com

Response from FragranceXOct 22, 2021

Hi Stranger, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order. If you do not mind, would you please share the order number this review is in reference to? You can also email us at [email protected] so we can help clarify further. Thanks and have a great week!

Response from FragranceXOct 22, 2021

Hello Greg, Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, Do you have an order #? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXOct 22, 2021

Hello Chris, Hope you are well. I am truly sorry for the huge delay with your order. If it is an international order going outside of the USA, then it is is most likely held up at customs for longer than usual due to COVID manual inspections, or the holidays approaching. If you would like further information about this order, please feel free to contact us at [email protected]

Response from FragranceXOct 22, 2021

Thank you for your order and review. We are truly sorry you are unhappy with your product. We do mention all sizes on our website. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of here: https://www.fragrancex.com/customerservice/ordering2.html#1 If you have any questions, please contact us. We are happy to help!

Response from FragranceXOct 27, 2021

Thank you for taking the time to give us a review. We only stock products that are 100% authentic and original brand names, but since we ship millions of items everyday from our warehouse, every once in a while, although extremely rarely, an old batch of perfume may be sent out in error. We do strive to make sure all of our customers are satisfied with the service we provide. I have just sent you a return label if you would like to return your 3 items. Please reach out to [email protected] with any further questions or concerns.

Response from FragranceXOct 28, 2021

Thank you for taking the time to give us a review. We only stock products that are 100% authentic and original brand names, but since we ship millions of items everyday from our warehouse, every once in a while, although extremely rarely, an old batch of perfume may be sent out in error. We do strive to make sure all of our customers are satisfied with the service we provide. We have refunded you already for this return. Please reach out to [email protected] with any questions or concerns. Thank you!

Response from FragranceXNov 4, 2021

Hello, Thank you for taking the time out to leave a review. We are sorry that your experience was not 100%. I would love to change experience this for you. If you can contact us by email, we will love to get this resolved in the best way that we can. We hope to hear from you soon!

Response from FragranceXJan 5, 2022

Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. If I may ask, what has made your experience unsatisfactory with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!