FragranceXReviews of fragrancex.com

Response from FragranceXJul 23, 2026

Hi SummerDreaming! Thank you for taking the time to share your experience. 📦 We're sorry to hear about the frustration caused by your canceled orders. After reviewing your account, we found that the orders were canceled by our Billing Department following a security review. For security and privacy reasons, specific details regarding these decisions cannot be provided over the phone. If you have any additional questions, please contact us by email so our Billing Department can further assist you. We appreciate your feedback and hope to have the opportunity to serve you again in the future!

Response from FragranceXJul 20, 2026

Hola Celvin! Lamentamos que tus pedidos no hayan llegado. Después de revisar tu caso, vemos que los pedidos no pudieron ser entregados porque la dirección de envío ingresada estaba incompleta. Te recomendamos verificar cuidadosamente la información de envío al realizar futuros pedidos para evitar este tipo de inconvenientes. Si necesitas más ayuda, por favor contáctanos en [email protected]. 📦 ¡Gracias por darnos la oportunidad de ayudarte!

Response from FragranceXJul 16, 2026

Hi Liviu! We’re sorry to hear your item did not arrive in the expected condition. We understand your concern, and we can confirm that your case is currently being reviewed. We see you contacted us on 07/14, and our team is actively investigating the issue. Our typical resolution time is 24 to 72 hours, and we appreciate your patience while we complete the review. 📦 Thank you for giving us the opportunity to make this right!

Response from FragranceXJul 16, 2026

Hi Martyn! We’re sorry to hear your fragrance did not meet your expectations. FragranceX.com proudly sells only 100% authentic, brand name fragrances sourced from trusted distributors and authorized suppliers. We do not sell counterfeit, imitation, or watered down products. If you have any concerns about your order, please contact us at [email protected] so our team can review your case and assist you further. 📦 Thank you for giving us the opportunity to assist you!

Response from FragranceXJul 15, 2026

Hi Aju! We’re sorry to hear about the inconvenience with your order. We understand how frustrating it can be when an order intended as a gift cannot be completed as expected. After reviewing your order, we see that it was canceled and a refund was issued. We apologize for the disappointment this caused and appreciate your understanding. 📦 Thank you for giving us the opportunity to address your concerns!

Response from FragranceXJul 15, 2026

Hi Elizabeth! We are sorry to hear you were disappointed with your fragrance. FragranceX.com proudly guarantees that all of our products are 100% authentic and sourced from trusted suppliers. If you believe there is an issue with your order, please contact us at [email protected] so our team can review your concerns and work toward a resolution. 📦 Thank you for giving us the opportunity to assist you!

Response from FragranceXJul 14, 2026

Hi Margaret! Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how disappointing this has been. 😔 After reviewing your case, we can confirm that we offered a return so we could inspect the product, as this is part of our standard process whenever a product quality concern is reported. While we are unable to provide prepaid return labels for international returns, you are welcome to use the carrier of your choice. Once the item is received and inspected, we will proceed according to our return policy. We appreciate your feedback and are sorry we were not able to provide the experience you expected.

Response from FragranceXJul 10, 2026

Hi Joe! Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation has been. 😔 We would like to clarify that our team responded to each of your email inquiries throughout the investigation. After completing the claims process with USPS, it was determined that the package had been lost in transit. As soon as the investigation was concluded, we offered you the option of either a replacement shipment or a refund. We understand you chose a refund, which was processed on 07/08/2026. We sincerely apologize for the inconvenience caused by the shipping issue and appreciate your patience while we worked through the carrier's investigation. Thank you for your feedback, and we hope to have the opportunity to restore your confidence in FragranceX.com.