FragranceXReviews of fragrancex.com

Never buy from here their customer service is horrendous no one picks up the phone ever or answers emails, I just needed a question answered and nothing. The deals aren’t worth the hassle.

I want to cancel my order but there was no email reply, no phone pick up. What is the business you are doing? It makes me feel doubtful about your company.

Worst support ever. Order stuck on processing for 3 days. They never send any email to inform you if something is wrong with your order. No replies for my messages through email, instagram, twitter, facebook. They don't even pick up the phone. Not the first time I'm having such experience with Fragrancex.

The order perfume I expected was the Wrong scent

Bought Versace Crystal Noir eau de parfum which was clearly fake as the bottle wasn't right, the smell was clearly different and the fragrance lasted only half an hour. My mother has had this fragrance for many years from reputable UK high street companies and knows what it should look and smell like. It's been an absolute nightmare trying to get a refund as they are trying to deduct $19.99 for shipping costs even though I received free shipping on the product, have had to open a PayPal case to try to get my full refund. PLEASE AVOID AT ALL COSTS!!!

I had paid for express shipping, delivery time stated between 2 to 7 business days. With fathers day on the 3rd weekend of june, I believed that purchasing express shipping would ensure my order would come to me in time, especially considering the delays due to covid-19. I placed the order on Sunday June 7th, it is now Saturday June 20th, I have not recieved my order yet. I have not recieved any messages with updates, and I have had to go digging for this information. 10 business days have now passed. Yesterday evening, I had *FINALLY* found an update from the postal service website, with an expected delivery date of Tuesday June 23. Even given the delays due to covid, this is completely unacceptable. Nowhere on the website, when I had placed my order, did it give a disclaimer on delivery delays, or that to expect double the delivery time on express orders. As well, nowhere on my receipt or confirmation emails did it indicate this would be a problem. Fathers day is tomorrow, and I was hoping to have these items (my order was over 300$, not including express shipping) I want a refund on my Express delivery payment. This has been a frustrating experience, and I am beyond disappointed. Because of this, I am not sure I will use Fragrancex again.

I’m saddened to make this review as I’ve used FragranceX before and had a good experience. This time I returned an item I didn’t end up liking. A little while later I received and email stating “we just received your return for order #34366379.” I’ve heard nothing back since then. I got that email on 6/9/20 and you’d expect maybe 3-4 days. It’s now the 20th and they have not responded to any emails, calls or anything. Now I’m out a product and over $70. Please rectify this Fx

Don't order if you don't live in the USA. Unfortunately the customer service of this company is not properly trained in cross border purchases and order cancellations. I lost over $20 when canceling an order because they didn't process the cancellation properly. They refused to make me whole. I'll avoid in the future as prices are better on fragrancebuy.ca and fragrancenet.com anyway Edit july 1st 2020: Despite explaining to the agent how they would be short changing me by issuing a second transactin instead of cancelling the first they proceeded anyway. DO NOT use a credit card when dealing with this company if you are outside of the US. Use paypal so you can get all your money back. It's crazy to me that they refuse to make me whole but that's why I recommend fragrancebuy if you're in Canada. No currency or border issues and prices are better too.