FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Barbara B.
Have not received package yet
Response from FragranceXAug 6, 2026
Hi Barbara! We are sorry to hear that you have not received your package. We understand how concerning this can be, and an agent is reaching out to you via email to assist you further and work on your case. 📦 We appreciate your patience and hope we can resolve this for you soon!
John C.
The fragrance doesn't last; I am not happy with the product.
Response from FragranceXAug 6, 2026
Hi John! We are sorry to hear that you were disappointed with the fragrance performance. Fragrance longevity can vary depending on factors such as skin type, temperature, humidity, application, and individual body chemistry. We understand how important lasting power is, and you are welcome to reach out to FragranceX.com so we can assist you and review the return policy with you. 💫 We appreciate your feedback and hope to provide you with a better experience in the future!
Customer
I wanted to return my perfume but as I bought it in the UK I have been told that I must pay for returns myself. No UK courier will accept perfume to be shipped internationally unless it is shipped by a verified business account as it is a flammable liquid so I am unable to return the purchase myself. I bought the perfume because it said that returns labels are provided to UK and US customers with a deduction of £5 which would be taken from the original payment method. When I contacted customer service about this they said this wasn't an option currently. So the information on their website is false. Do not purchase from this company unless you are 100% sure you want to keep the purchase, they do not offer returns despite saying they do. They said that I could return to a UK address but that the refund would take 3-6 months. This information should be stated on the website.
Response from FragranceXAug 5, 2026
Hi , Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered while trying to return your perfume. We completely understand your concern, especially after being advised by the carrier you contacted that they could not accept the perfume for international shipment. We are sorry that this made the return process more difficult than you expected. Regarding the return label, we would like to clarify that return labels for UK customers are provided on a case by case basis, depending on the circumstances and the available shipping options. We regularly receive returns from customers in the UK without issue, so we are genuinely sorry that the carrier available to you was unwilling to process the shipment due to the restrictions surrounding perfume and flammable liquids. We also apologize for any confusion regarding the UK return address and the refund timeframe. When a UK return address is provided, the package is ultimately forwarded back to our facility in the USA. Your refund is issued once the returned package arrives at our US facility and is processed. Depending on the shipping method and circumstances, this can take anywhere from a few weeks to a couple of months. We understand that this is a significant amount of time to wait for a refund, and we are sorry that this was not clearer when you initially contacted us. We truly regret that your experience did not meet your expectations. We appreciate you bringing this to our attention, as feedback like yours helps us identify where our return information could be clearer and where we can improve the experience for our UK customers. Please accept our sincere apologies for the inconvenience and frustration this situation has caused. We appreciate your patience and understanding.
Mara N.
Looks like fake product not the same colour and certainly not same smell
Response from FragranceXAug 5, 2026
Hi Mara! We are sorry to hear that the fragrance did not look or smell as you expected. 🌸 We proudly confirm that all products sold by FragranceX.com are 100% authentic and sourced directly from reputable distributors and authorized suppliers. Every item we offer is an original, brand name product, and we maintain strict quality standards to ensure authenticity and customer confidence. We never sell knockoffs, replicas, or imitations. Please keep in mind that fragrances can sometimes vary in color or scent due to reformulations, batch differences, or changes made by the manufacturer. However, we completely understand your concern and would be happy to look into your order further. Thank you for sharing your feedback with us!
Meesar
I did not receive the order and was not fully refunded for the lack of delivery. My bank is now looking into this as a dispute. Do not trust them if anything goes wrong.
Response from FragranceXAug 5, 2026
Hi Meesar! We are sorry to hear about your experience and understand how frustrating it can be when an order does not arrive. 📦 However, the order number provided with your review does not appear to be a valid FragranceX.com order number, so we are unable to locate the purchase or review the refund details based on the information provided. Please contact us directly at our customer service email with your order information so we can look into this for you and assist further. We appreciate the opportunity to help clarify this!
Ana C.
it was bad cause you charged me but no product deliver
Response from FragranceXAug 5, 2026
Hi Ana! We are sorry to hear that you had this experience and understand how concerning it is when you cannot locate your package. 📦 According to the USPS tracking information, your order was marked as delivered on 07/25. If you have not been able to locate the package, we recommend checking with household members or neighbors and contacting your local USPS office, as they may be able to provide additional delivery details. If you are still unable to locate your package, please contact the FragranceX.com support team so we can assist you further. Thank you for giving us the opportunity to help!
Miriam B.
I never received the product. I called and tried to get it straightened but was ignored and refered to deal with USPS. I eventually had to stop payment through my credit card. Will never order from you again. Lousy customer service
Response from FragranceXAug 4, 2026
Hi Miriam! We’re very sorry to hear about your experience and the frustration caused by not receiving your order. We understand how disappointing this must have been, and we sincerely apologize that you felt you were not properly assisted. We appreciate you sharing your feedback and will take it seriously as we work to improve our service. 📦 Thank you for giving FragranceX.com a try.
Theresa
My order was really late
Response from FragranceXAug 4, 2026
Hi Theresa! We’re sorry your order arrived later than expected. We always do our best to have orders delivered in a timely manner, and we understand how frustrating it can be when a shipment takes longer than anticipated. We truly appreciate your patience and understanding. 🚚 Thank you for choosing FragranceX.com!
