FragranceXReviews of fragrancex.com

I got my order but not too thrilled about the scent.

I have been waiting for the delivery of my order for over 25 business days, initially, when I ordered, the delivery was indicated to be made with 14 business days on the website, after that period with no delivery of my order I sent an email to customer support and I was told delivery will be made with 7-21 business from the day the order was placed. Ever since then, I waited without any update regarding the order on the website and no one is responding to emails or messages on social platforms. This is poor customer service from an online store claiming to be the best. This was my first order and I will never place an order again with this store.

This is the second time I am using this service. The first time must have been around June, pretty much at the height of the Covid-19 disruptions here in the UK. I was very happy with the outcome of the original order - it arrived in reasonable time and with no issues. I registered for an account with FragranceX. A few days ago, I happily returned to the FragranceX website (which boasted a new announcement that shipping and operations had not been affected by Covid-19) to order some perfume for my mother. As it was a present, I used my father’s card, but asked for the order to be delivered to my home address (my father and I have the same surname). The order was accepted, the payment went through (my father was immediately charged), but several hours later, I received an email from FragranceX, asking me to provide an authorisation from a text sent by the bank. For the next few days, including the weekend, I have been providing the code and trying to communicate with FragranceX by email, phone, Facebook, Instagram, and other means. I was not fortunate enough to encounter any human representatives - the identical automated emails, of which I have altogether received 10, were signed by ‘Amanda’, and asked me to provide the same authorisation code I had by then provided ten times. No response came from the Facebook page and no acknowledgment that my emails were received or understood by a human, who could appreciate that my father and I had the same surname and this was reasonable grounds to process the order, was given. I have now cancelled all orders (3 in total), but I note that my father was still charged and received no refund. Disgraceful, disrespectful, all-round abysmal service that has put me off using FragranceX for good.

Wollten einen Betrag abbuchen der deutlich höher war als mein Bestellbetrag. Haben ausserdem nach seltsamen Verifizierungen gefragt. Habe dreimal jeweilst versucht das per email geklärt zu bekommen, aber bekam nur Robo-Antworten. Volkommen vertrauensunwürdig, selber Schuld wer da bestellt.

They seem to sell legit products (perfumes), the thing that I dont like about them is they sell perfumes with batchcodes that are expired (usually a perfumes that contains alcohol have a shelf life of 5 years and after that the performance/longevity will be affected), in line with that they may have poor storage for their products. To explain, recently I purchased Y EDP, a fairly recent release 2019, and what I got had really bad performance like 30 mins its gone. That was my 3rd bottle (1st 2 were bought in the mall), so I’m fairly familiar with the fragrance. Also bought Sauvage, Luna Rossa Carbon, Dylan Blue, all had batch codes that was way past 5 years, especially Sauvage it had a 9 year batchcode. Obviously, the performance is non existent.

I paid 96 Euros for a perfume to be delivered in Europe. One day later I receive an e-mail of Fragrance X demanding a 6-digit code from my bank to approve of the transaction. Nobody has ever asked me for this. The bank doesn’t know what is this because the rules among countries are different. Thus, Fragrance X charges my card but doesn’t deliver the product. Also, 20 mins in-line to talk to an agent!!! I could not have a worse experience.

Very bad experience. The phone provided is answered by a robot and their email address as well. No communication at all. I canceled order but the money hasn’t cleared. It’s FRAUD!!

It was a blind buy based on youtubers reviews and everybody says this fragrance is amazing... (to them) to me, it smells awful. Now, I’m stuck with a full bottle of shagaf oud cause I trusted this website w/ their FAKE PROPAGANDA saying “FREE RETURNS” on the top right corner. NOPE! You have to pay if you want to return something from here. Never buying again from this website.😖😖😞