FragranceXReviews of fragrancex.com

I emailed them about refunding my order and they have not answered. In the website it says cancelled but my bank still got charged.

Cancelled order immediately after placing order and was informed money would not be taken. Money was taken and I emailed them requesting a refund. They did respond to email and I was refunded but not for the full amount and when I queried this they said it was due to the exchange rate. It was only about £3.50 difference but not the point,wonder how many other people are caught out by not receiving the full refund

Would give 0 stars if I could. I ended up having to buy the same cologne twice because of an error on my end but they ship so quickly that they leave no room for error. I was told by the operator in the morning they they answer in emails in order of received so they didn’t get my email that I sent immediately after my purchase. I also changed the address in my file on their website. I’m also not 100% on the fragrance. I bought the same cologne a few years back from Macy’s and this one does not smell the same. Not a great experience for me.

I had originally ordered two testers: viva la juicy and viva la juicy gold. When I got my package, I had received the viva la juicy but they had given me the viva la juicy noir. After almost a month of hearing back from them and I had contacted them, they said they were going to send me the viva la juicy gold. I just got my package and instead of viva la juicy gold I get another viva la juicy. I’m not too upset with this mixup as it is what I wear, however, I’m a little annoyed how I still didn’t get what I paid for. They are very distinct perfumes. How hard is it to get the right one??? And if you don’t have it then say that!!! This is my last time ordering from this site again.

My bottle came broken.

I have used this firm several times in the past and have always had good service unfortunately this time very poor I ordered items and the payment was declined by the credit card company unfortunately unknown to me fragrance x kept applying for payment over approximately 10 days and kept being declined finally it was approved I didn’t Know this and ordered from another company when the payment appeared on my statement of 2 x £310.49 I immediately contacted the fraud department of my card company Who told me to cancel the order and ask for a refund fragrance x agreed to this but only refunded 2 x £290.03 claiming that the rest is bank conversion rate this is not on I should be fully compensated because this is their fault The card company said that they should not keep demanding the payment in the way that they did So beware if you place an order and payment is declined check to make sure that you cancel the order or you might get a nasty shock

I'm their regular customer. have spent hundredths of thousand on them and yet they treated me like trash. received incomplete items and reported it but no responds from the customer support. place orders a few days back and they still yet to ship them out, asked them and no responds from the customer support again. LOUSY SERVICE

The perfume is 17 years, nine moths and 11 days old. I found it’s age because of it’s production number: UV314 Lanvin I got the perfume 2 days ago and wrote to FragranceX immediately when I smelled it. I wrote to them before giving bad feedback here but they didn’t answer me yet (I hope they do and give my money back) I am very disappointed of course. I can’t use the perfume and can’t even give it to anyone because it’s so old and smells very bad. I had this perfume before, a few years ago and it smells so good. It’s very sad that you sell an old product like this. I need my money back!