FragranceXReviews of fragrancex.com

It took to long to deliver !!

Without doubt the worst company I have been unfortunate enough to deal with. After numerous emails were ignored to try to decipher where my order had gone the only thing that spurred them into any action was the threat that I would seek a refund through my card provider. When I pointed out how terrible their communication had been I was then told that I would not be able to purchase anything from them again. Quite presumptuous on their part really as no person of sound mind would ever consider dealing with such a company following this degree of terrible service. Do yourself a favour and avoid this bunch of jokers at all costs.

Absolutely the worst online shopping experience I’ve ever had! I ordered on the 8/12/20, it was processed at JFK airport on the 11/12/2020 and it’s been there ever since! And it’s now 20/12/2020. The only help I received from FragranceX was an email telling me that my item has definitely been despatched! Really? Yes, I already see that but, it’s been at JFK for 9 days now! Terrible experience!

Still waiting for order #39061892. Pleased on 12/9/20 thanks

Attention!!! Je suis cliente sur ce site depuis des années sans avoir eu le moindre problème. Depuis la fin du Printemps 2020 c'est à dire fin du premier confinement leur site est inaccessible pour d'après leurs réponses à mes mails. " des problèmes techniques " FAUX. Mon frère qui habite les environs, a essayé d'avoir une réponse à cela et apparemment ce soit disant problème technique, serait tout simplement UNE VOLONTE mais POURQUOI ???????. Bref, soyez très prudents. Ils m'ont proposé de passer par un VPN!!!!! pas question. Comment un site honnête et limpide peut-il proposer à ses clients cette solution alors qu'un "problème technique"( comme ils disent ) et qui perdure depuis bientôt 7 mois maintenant, devrait je pense être résolu. Attention!!!!MENSONGES

They intentionally make it impossible to reach them, don’t respond to emails asking why my product hasn’t shipped and try to BS you that they already shipped, when all they did was print a USPS label.. 4 days, product still not delivered to USPS.. phone has a recording, can’t leave message.. bullcrap

I received my order in a timely manner. I just wasn't satisfied with the actual fragrance. I have purchased both exact kinds before I just don't think they smell the same as from Macy's

I have used them for many purchases and never had an issue until recently. I’m not sure what is going on as the customer service department is gone now. All phone calls are met with a message that no one can help you. All emails go unanswered. My order I paid for on December 10th is not shipped or delivered according to FedEx. Every communication stopped after the shipping label was created. I think I’m done with them and it stinks because I loved them before they stopped delivering what I paid for without communication. Edit* Finally received a partial fulfillment of my order after about 18 emails to customer service and threats to file a claim with my bank. 2 of the 3 bottles I ordered arrived on January 8th with no apologies whatsoever from FragranceX for how they mistreated me and ignored me. The email I did receive said I was refunded fir one bottle that they were now unable to ship. A month of headaches is not worth giving them another chance. I would never purchase from them again because if there is any issue with your order you have virtually zero chance of getting any help from them. I hope this helps someone else thinking about giving them a $400 order. It’s a roll of the dice.