FragranceXReviews of fragrancex.com

Horrible customer service won't answer any questions. Keeps replying with computer generated answers. Then they seem to have an attitude. I would never refer anyone to this site. Thanks a lot Katie for no help once again. Very poor customer service.

I ordered Gucci Guilty and Acqua Di Gioia on 12/8, in plenty of time for Christmas. The package didn’t arrive until 12/28 and the Gucci was missing! I’ve been trying and trying to call them (I’m on hold yet again right now) and I’ve emailed them. This was a Christmas gift for my daughter! I’m torn up inside and I’m out $83.15 plus taxes and shipping for a product I never received. I don’t know what to do. 😢 I need this money to go buy her this from a department store. This isn’t customer service at all. I’m so sad.

worst customer service I Email them and got reply after 4 days. I order 3 perfume from them on Dec 18th and they have not shipped yet. Trying to contact them but nobody is answering phone or my email. By the way on there website saying WE ARE OPEN AND SHIP SAME DAY. If you ship same day them we is my package.

I ordered two items on Dec. 11th leaving plenty of time for Christmas. they ship from New York.I live in Massachusetts. The tracking info shows my package has been in New York since Dec. 15th.. Their phone service reroutes you to their website. I have emailed twice asking for a refund(I went out and bought the two items elsewhere as they were gifts) with no response. This kind of customer service makes me mad! At least acknowledge that the package is late or lost! I will pursue legal action if necessary. Avoid!!!!

I ordered in 11/27/2020 and my package never moved from their place I tried to contact them many times through Emails and Twitter but no response? I don't know what's wrong with this company but I'm not ordering from them ever again! If you thinking buying from them please don't save your money. All I want now is refund.

Never again! The shipping label was printed the day of my order but not shipped until a week later. I've emailed twice with no response. The wait to speak with someone on the phone is horrendous just to be told by a recording that no one is available during regular business hours. Still haven't talked to anyone or heard back from anyone. Still haven't received the product or a refund. $200 wasted!

I ordered a 50ml bottle of Jai Ose at the cost of £25.86 which included shipping. I treated myself to this as I have used it since 1880 and love it. I was so disappointed when it arrived. I took it out of the packaging, sprayed it and to my disgust, the perfume had that smell which is obvious it has gone off!!! My husband actually asked me if I had doused myself in disinfectant. I have emailed, however I have had no reply. I cannot go out of the house to return it as I am extremely clinically vulnerable, and also that would cost me even more money to return the item ... Just a joke I would never recommend this company to anyone, or order from them again.

Paid $104.37 (on 5 bottles) for "Priority Shipping and asst fees" In Stock items, didn't leave their facility for 6 days, and another 10 days to travel 60 Miles to my door "priority". I ordered off Ebay, paid standard shipping from California and got it faster, will never use FragranceX again.