Michael A.
My orders arrived in good condition but late
My orders were well packaged and arrived in good condition, but the projected FragranceX delivery dates were missed. In fact, my second order arrived 3 days before my original order #64228894 (which was placed 5 days earlier.) Under normal circumstances I wouldn't have been concerned, but I was heading out of town for several days and don't like having packages delivered while I'm gone. Perhaps FragranceX can project later dates for delivery so that then, the customer can be surprised and elated if/when they get it earlier!
Response from FragranceXJun 10, 2024
Hello Michael, Thank you for taking the time to share your experience. We're glad to hear that your orders arrived in good condition. We apologize for the delay in the delivery. We strive to meet our projected delivery times, and we regret that we missed the mark with your orders. Your feedback is important to us, and we will use it to improve our delivery process to ensure timely arrivals in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your understanding and continued support.