FragranceXReviews of fragrancex.com

Response from FragranceXDec 10, 2022

YAY, WE ARE HAPPY TO HEAR THAT YOU RECEIVED YOUR ORDER!! Thank you for taking the time to write a review. We are sorry you feel this way. Please note this as well. That we do not have a single email from you regarding your order. Please note that your order was shipped from the warehouse on the day it was ordered. We have no control over the delay in your country. We just received confirmation that this was the case. There was a delay in SOUTH AFRICA customs. They started processing these orders through customs. We were advised that within the next week the orders should be delivered. We are truly sorry again for the delay in your area.

Response from FragranceXDec 6, 2022

Thank you for taking the time to give us a review. We only stock products that are 100% authentic and have original brand names. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. If you have any questions, please contact us. We are happy to help! [email protected].

Response from FragranceXNov 14, 2022

I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. Thank you for providing your order number. I have emailed you directly so that we can get this resolved. You were delivered the item ordered. But I have emailed you a return label to return it free of charge. We are sorry again for any inconvenience this has caused. Have a wonderful day!

Response from FragranceXOct 3, 2022

I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXSep 28, 2022

Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of. I have emailed you a prepaid return label to send any unwanted items back to us for a full refund. If you have any questions, please contact us. We are happy to help!

Response from FragranceXSep 20, 2022

We only stock products that are 100% authentic and original brand names. We do not sell any knockoffs or imitations. We also have a 30-day money-back guarantee (see our site for details.) If you have any questions, please contact us. We are happy to help!

Response from FragranceXSep 2, 2022

Thank you for taking the time to write a review. We appreciate the feedback. We do ship out our items exactly how we reecive them. Unfortunatly not every fragrance is sealed with cellophane. We again are sorry about that. We hope you still enjoyed your fragrances.

Response from FragranceXAug 25, 2022

Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of. I have emailed you a prepaid return label to send any unwanted items back to us for a full refund. If you have any questions, please contact us. We are happy to help!